Anticoagulant Monitoring Service Administrative Support - Head Office

Intrahealth Ltd; Peterlee; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in the UK is seeking an Anticoagulant Monitoring Service Administrative Support to provide administrative assistance to the Warfarin Team. You will manage inbound and outbound calls, liaise with clinical teams, and support day-to-day operations. Strong communication skills and knowledge of the NHS are essential. The role is on-site in Peterlee and offers a supportive environment for professional growth.

Qualifications

• Knowledge of the NHS.
• Experience in a high volume call environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide effective administrative support to the Warfarin Team.
• Handle inbound and outbound calls for the Warfarin Service.
• Manage staff home time process and update spreadsheets.

Skills

Customer service skills

Communication

Organizational skills

Education

5 GCSEs at Grade C or above

Job description

Anticoagulant Monitoring Service Administrative Support - Head Office

To ensure the provision of a high quality patientservice within a safe, efficient working environment by providing effectiveadministrative support to the Warfarin Team

To provide a local point of contact for theAnticoagulant Monitoring Service

To provide support to clinicians within theAnticoagulant Monitoring Service

To work under direction of the AnticoagulantClinical Service Lead

Main duties of the job

To support the smooth running of the Warfarin Service and Reception and all associated duties including:

• Reception Duty answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors and ensuring the reception working area is left tidy and ready for use by incoming colleagues
• Managing staff home time process and updating spreadsheet
• Dealing with medication enquiries, requests for repeat medication scripts, appointments and general/routine patient requests/enquiries
• Liaising with our remote working clinical teams in NE, NW and Yorkshire
• Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services
• Distributing internal/external mail
• Filing and extracting records and documents relating to them
• Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels and ordering supplies as appropriate.
• Ensure information about any unresolved or urgent matters is passed on to colleagues
• Processing & preparing new patient referrals
• Sending and receiving internal/external faxes
• Handling appointment lists

About us

IntraHealth is one of the UKs leading provider of NHS Primary andCommunity Care services. We serve a range of patients across our threedivisions of Primary Care (general practice), Pharmacy and Clinical Serviceswhich includes anticoagulation monitoring, patient medication reviews andchildhood immunisation programmes.

We also provide management and clinical support to other GP practicesand NHS bodies. We are a well-established organisation having provided NHSservices since 1999. Our team is made up of GPs, Advanced Nurse Practitioners(ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and localadministration teams supported by a centralised back office function; providingfinance, HR, administration and data analysis support.

We operate NHS services across the North East, Midlands, Yorkshire andNorth West.

Job responsibilities

To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective administrative support to the Warfarin Team

To provide a local point of contact for the Anticoagulant Monitoring Service

To provide support to clinicians within the Anticoagulant Monitoring Service

To work under direction of the Anticoagulant Clinical Service Lead

To support the smooth running of the Warfarin Service and Reception and all associated duties including:

• Reception Duty answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors and ensuring the reception working area is left tidy and ready for use by incoming colleagues
• Managing staff home time process and updating spreadsheet
• Dealing with medication enquiries, requests for repeat medication scripts, appointments and general/routine patient requests/enquiries
• Liaising with our remote working clinical teams in NE, NW and Yorkshire
• Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services
• Distributing internal/external mail
• Filing and extracting records and documents relating to them
• Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels and ordering supplies as appropriate.
• Ensure information about any unresolved or urgent matters is passed on to colleagues
• Processing & preparing new patient referrals
• Sending and receiving internal/external faxesHandling appointment lists
• Accurate management of the data held within the anticoagulant monitoring service including registering and deregistering patients as appropriate
• Provide support to customers via telephone, email and remote control for the range of services and products that IntraHealth provide
• Other general office administration

General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Core Competencies

Communication

• Providing a prompt and efficient response to all calls into the Warfarin Service
• Communicate effectively with the patient, relatives, carers and all members of the healthcare team.

Planning and Organisation

• Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Clinical Service Lead.

Training and Development

• Attend all relevant training to maintain competency for delivering role as Anticoagulant Monitoring Service Admin Support worker.

Additional Information

• Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff
• In order to comply with GDPR and the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth for any unauthorised purpose or disclosure of such data to a third party
• Health & Safety the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act (1974) and take reasonable health and safety care of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

Other

• The post holder will be expected to work flexibly according to the needs of the contract.

Person Specification

Experience

• Knowledge of the NHS
• Experience of working in a high volume call environment

Qualifications

• Good level of general education or experience equivalent to 5 GCSEs at Grade C or above
• Excellent verbal and written communication skills
• Good interpersonal aptitude and ability to work with people at all levels
• Friendly, personable character
• Smart appearance
• Ability to use initiative and work autonomously
• Passion for delivering high levels of customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.