Anti-Social Behaviour Officer

Metropolitan Thames Valley; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A housing association in the UK is seeking a candidate to lead investigations into tenancy fraud and manage high-level anti-social behaviour cases. You will work with law enforcement and community organisations to promote safety and support residents in building sustainable lives. The ideal candidate should have extensive experience in ASB management and safeguarding, as well as exceptional communication skills. This role offers a supportive work environment with various employee benefits and opportunities for career progression.

Benefits

28 days annual leave plus 8 bank holidays

2 volunteering days per year

Enhanced pension with matched contributions

Life assurance cover

Hybrid working opportunities

Access to learning and training opportunities

Qualifications

• Extensive experience in managing ASB cases and safeguarding.
• Deep understanding of housing and enforcement legislation.
• Ability to manage a demanding workload.

Responsibilities

• Lead investigations into tenancy fraud and ASB cases.
• Gather evidence and prepare witness statements for court.
• Collaborate with law enforcement and community organisations.

Skills

ASB management

Safeguarding

Tenancy fraud investigations

Communication skills

Networking

Job description

About the Role

In this challenging yet rewarding position, you will lead investigations into tenancy fraud, manage high‑level anti‑social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn’t just about enforcement – it’s about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime.

You will work closely with external agencies such as the Police, local stakeholders, Council Community Safety teams, and tenancy fraud investigators. Your ability to build strong networks and partnerships will be crucial in driving impactful change.

Key Responsibilities

• Lead investigations into tenancy fraud and handle high‑level ASB cases.
• Gather evidence effectively, prepare witness statements, and compile legal packs for court cases.
• Attend ASB evictions and support victims to ensure tenancy sustainability.
• Conduct regular reviews of ASB cases with Local Housing Managers and provide strategic guidance.
• Collaborate with law enforcement and community organisations to strengthen neighbourhood safety.

What You Need to Succeed

• Extensive experience in ASB management, safeguarding, and tenancy fraud investigations.
• Deep understanding of housing and enforcement legislation.
• Ability to manage a demanding workload.
• Proven ability to handle high‑pressure situations with confidence and professionalism.
• Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
• A passion for creating safer, stronger communities and a determination to make a tangible impact.
• Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross‑transferable skill sets.

Our Promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ’Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

Ready to take on this dynamic challenge? Apply now! Let’s shape a better future together.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme - we are committed to the wellbeing of our colleagues and support this as an organisation