Anthropologie - Creative Store Experience Lead

URBN; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company in Greater London is seeking a Creative Store Experience Leader to drive customer engagement through visual merchandising. You will lead and mentor store teams, creating an inviting and compelling retail environment. The ideal candidate will possess strong leadership skills, adaptability, and the ability to cultivate relationships. This position offers a dynamic work environment and a range of employee perks, including flexible schedules and wellness programs.

Benefits

Flexible start and finish times

Employee Assistance Program

Fully equipped gym

40% off at all URBN Brands

One paid day for charitable activities

Qualifications

• Ability to create an engaging customer experience.
• Experience leading and mentoring teams.
• Strong skills in visual merchandising and store presentation.

Responsibilities

• Drive customer engagement through effective visual merchandising.
• Collaborate with teams to enhance store experience.
• Lead and mentor visual teams to achieve objectives.

Skills

Leadership experience

Strong communication

Relationship building

Merchant skills

Adaptability

Job description

About Us

Founded in 1992, Pennsylvania, USA, by current URBN chairman and president Dick Hayne, Anthropologie was named after his college major (with a decidedly French twist) Anthropologie, which now operates over 200 stores worldwide, has evolved into a leading one‑of‑a‑kind destination for those seeking a curated mix of clothing, accessories, gifts and home décor to reflect their personal style. In 2009 the brand launched its first store in London and now has over 18 stores in the UK and Europe.

Role Summary

The Creative Store Experience Leader is a visual merchandising expert supporting head office retail teams, and store teams. They take a forward‑thinking approach to customer experience, space allocation, merchandising, styling and display to drive sales and engage the customer in our retail spaces.

What You’ll Be Doing

Customer Experience

• Influence: partners with the field teams on the creation of an engaging experience that appeals to the Anthro customer
• Brand and Customer Connection: leads and supports visual initiatives & direction to evolve the retail experience
• Reimagine Retail: as the brand experience, product categories, and omni‑channel capabilities expand creates an environment that provides an engaging and personalized experience for each customer

Leadership + Team Management

• Lead: advises store leadership in maintaining a visually compelling store to drive sales and meet budget while upholding presentation standards and high level of craft
• Collaborate: partners closely with store and head office leadership to plan and execute projects; Prioritizing the overall store & visual team objectives (including display & merchandising team/s). Provides examples of high‑level visual executions to share within the store fleet
• Grow: identifies and trains others in preparation for career progression; mentors store leadership to develop visual acuity
• Actively sources or creates training materials after identifying problem or opportunity areas that need development within the fleet. Following through with training, check in's, feedback and accountability.

Visual + Business Operations

• Visual Environment: Collaborates with Home Office visual team to apply visual direction in store, taking into account market investments and any local trends the EU business are delivering, based on individual store product mix, layout, & volume
• Planning and Execution: collaborations in merchandising & display planning process through sharing of inspiration, idea generation, sketching, & store bubble planning; supports the Retail leaders by mentoring other teams within the district through this process.
• Prioritisation and Time Management: partners with creative experience team, Cluster / District Manager, & Senior Display Artists to align on visual priorities, workshops, & initiatives within store & district.

Communication + Relationships

• Build Relationships: builds and maintains productive partnerships within head office functions contributing to a culture of strong communication and teamwork while being open and responsive to feedback.
• Share Knowledge: provides feedback & direction to store team with high‑level approach to shop placement, product presentation, styling, & marketing placement; provides examples of your approach in these areas with District Manager, for mentorship & development for store teams in the district and/or region
• Adapt: demonstrates adaptability by redirecting merchandising priorities as needed to work through problem solving scenarios

What You’ll Need

• The ability to build relationships naturally, embraces individuality, and fosters diversity.
• A strong communicator who is able to set clear objectives to create an environment of accountability.
• Highly motivational; positive and inclusive people leader.
• Leadership experience and passion for Anthro brand.
• Strong merchant skills and a history of delivering financial results.
• Proven experience in concept planning and execution.
• Ability to work flexible hours to meet the needs of the role and business demand.
• Occasional travel; leads prototypes, landmark store visual support, store openings, meetings, and workshops when applicable

The Perks

Work‑life balance:

• Flexible start and finish times
• Bring your dog to work

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on‑site wellness room in Brick Lane and 50% discount of external gym memberships
• Private Medical Insurance

Employee Discount:

• Up to 40% off at all URBN Brands!

Community:

• One paid day to either volunteer or fundraise for a charity of your choice

Travel:

• Cycle to work scheme
• Season ticket loan

Continued Development:

• We offer structured support within the business alongside continued learning and development

#LI-SW1 #AnthroEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.