Airport Services Agent - London Gatwick - 12 Month Contract

Qatar Airways; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major airline is looking for an Airport Services Agent to provide exceptional customer service at London Gatwick. This role involves coordinating passenger assistance, liaising with various airport departments, and ensuring high service quality during all flights. Candidates should have at least 2 years of relevant experience and strong communication skills. This exciting position offers the opportunity to work in a fast-paced and rewarding environment.

Qualifications

• Minimum 2 years of job-related experience, with 1 year in Airline/Travel Industry/Hospitality.
• Fluency in English language is mandatory.
• Ability to perform under high pressure.

Responsibilities

• Support the operation by providing five-star service.
• Liaise with check-in and transfer desks for smooth acceptance of passengers.
• Supervise Ground Handling Agent staff during flights.

Skills

Excellent communication skills

Customer focus and service delivery

Good interpersonal skills

High energy and positive attitude

Education

High School Qualification

Tools

Computer literacy

Job description

Job Title

Airport Services Agent - London Gatwick - 12 Month Contract

Reference

229483

Location

United Kingdom - Gatwick

Job Family

Cargo & Airport Operations

Closing Date

23-Dec-2025

Description

We are currently recruiting for Airport Services Agent in London Gatwick on a 12 month contract. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific Accountabilities

• Liaising with check‑in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check‑in counters and coordinating documentation issues

Qualifications

• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

You must have the legal rights to live and work in the UK to be considered for this role.

How to Apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Apply here: https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=229483