Airport Service Delivery Lead — Multi‑Site & Compliance

Leidos; Stansted Mountfitchet; On-site; GBP 58,000 - 75,000; Full time

Job summary

A leading technology service provider is seeking a Service Delivery Manager to oversee operations at Manchester Airport Group. You will be responsible for ensuring high performance, managing teams, and driving service excellence. Ideal candidates will have multi-site service management experience, excellent leadership skills, and familiarity with regulatory environments. This role offers a competitive salary, extensive responsibilities, and the opportunity to lead a dedicated team ensuring operational compliance and efficiency.

Benefits

Health and Wellness programs

Paid Leave

Retirement benefits

Qualifications

• Proven experience in multi-site service operations in regulated environments.
• Strong leadership and performance management skills.
• Ability to manage multiple priorities in challenging environments.

Responsibilities

• Responsible for customer asset maintenance across MAG sites.
• Drive employee engagement and performance management.
• Monitor and report on Service Level Agreements (SLAs).

Skills

Leadership

Collaboration

Time Management

Analytical Skills

Communication

Education

Level 5 Leadership/Management or equivalent experience

NVQ Level 3, HNC, HND in Electronics or Engineering

Tools

Salesforce Lightning

Microsoft Office

Job description

A leading technology service provider is seeking a Service Delivery Manager to oversee operations at Manchester Airport Group. You will be responsible for ensuring high performance, managing teams, and driving service excellence. Ideal candidates will have multi-site service management experience, excellent leadership skills, and familiarity with regulatory environments. This role offers a competitive salary, extensive responsibilities, and the opportunity to lead a dedicated team ensuring operational compliance and efficiency.