Airport Customer Service Agent — Shift‑Flexible & Growth

Swissport; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading provider of ground services in the United Kingdom is looking for a Customer Service Agent. This role involves providing exceptional assistance to passengers, managing check-in and boarding processes, and resolving inquiries and complaints. Candidates should possess strong communication skills and flexibility to work various shifts, including evenings and weekends. This position offers opportunities for career advancement and various benefits, including employee discounts and wellness programs.

Benefits

Employee Assistance Programme

Comprehensive training programmes

Free onsite parking

Employee discounts on travel

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent verbal and written communication skills in English.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet passengers and assist throughout their journey.
• Handle inquiries regarding flight schedules and baggage policies.
• Resolve passenger concerns and complaints in a timely manner.

Skills

Communication skills

Problem-solving

Attention to detail

Flexibility to work various shifts

Job description

A leading provider of ground services in the United Kingdom is looking for a Customer Service Agent. This role involves providing exceptional assistance to passengers, managing check-in and boarding processes, and resolving inquiries and complaints. Candidates should possess strong communication skills and flexibility to work various shifts, including evenings and weekends. This position offers opportunities for career advancement and various benefits, including employee discounts and wellness programs.