Airport Customer Experience Specialist

Aviation & Travel; Lulsgate Bottom; On-site; GBP 13,000 - 16,000; Full time

Job summary

A leading logistics provider is seeking staff at Bristol Airport for a full-time role focusing on customer service and passenger documentation checks. Candidates must have a valid UK driving licence and the ability to work shifts, including weekends. The role involves delivering exceptional service, assisting passengers during disruptions, and reinforcing luggage rules. Benefits include a generous pension scheme, free GP consultations, and various discounts. Applicants are encouraged to apply promptly, as the position may close early.

Benefits

Generous pension scheme

24/7 GP consultations

Retail discounts

Affordable loans and savings schemes

Qualifications

• Must be able to work shifts including weekends and bank holidays.
• Willing to attend a medical appointment.
• Ability to provide a five-year address and reference history.

Responsibilities

• Check passenger documentation at check-in and boarding gate.
• Provide exceptional customer service.
• Reinforce oversized luggage rules.
• Assist passengers during flight disruptions.

Skills

Excellent communication skills

Teamwork

Confidence in challenging situations

Education

Valid UK driving licence

Job description

A leading logistics provider is seeking staff at Bristol Airport for a full-time role focusing on customer service and passenger documentation checks. Candidates must have a valid UK driving licence and the ability to work shifts, including weekends. The role involves delivering exceptional service, assisting passengers during disruptions, and reinforcing luggage rules. Benefits include a generous pension scheme, free GP consultations, and various discounts. Applicants are encouraged to apply promptly, as the position may close early.