Airport Customer Experience Agent – City Airport

British Airways PLC; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline operational subsidiary is seeking a Customer Service Agent for their operation at London City Airport. The role involves delivering exceptional customer service to airline passengers, assisting with check-ins, and ensuring a smooth travel experience. Candidates should possess strong communication skills and the ability to work under pressure. This fixed-term position offers 30 hours per week, a pay rate of £13.42 per hour, and includes benefits like access to discounted flights and health plans.

Benefits

Access to discounted flights

Health benefits including flu jab

Cycle to work scheme

Free staff parking

Discounts on airport food vendors

Pension scheme

Qualifications

• 5 years of satisfactory references for airside pass.
• Ability to work under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Host passengers and deliver outstanding service.
• Assist with check-in processes for all passengers.
• Inspect and verify passenger documentation.

Skills

Excellent communication skills

Ability to work under pressure

Customer service orientation

Job description

A leading airline operational subsidiary is seeking a Customer Service Agent for their operation at London City Airport. The role involves delivering exceptional customer service to airline passengers, assisting with check-ins, and ensuring a smooth travel experience. Candidates should possess strong communication skills and the ability to work under pressure. This fixed-term position offers 30 hours per week, a pay rate of £13.42 per hour, and includes benefits like access to discounted flights and health plans.