Air Freight Export Co-ordinator

EL Recruitment Solutions Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics recruitment firm in Greater London is looking for a candidate to manage end-to-end forwarding activities. The role involves working with air freight exports and maintaining strong customer relationships. Ideal candidates should have a thorough understanding of customer needs, knowledge in international transportation and logistics, and good IT skills. Fluency in English is essential. This opportunity offers a chance to excel in a dynamic environment.

Qualifications

• Thorough understanding of customer needs.
• Knowledge of international transportation and logistics.
• Good knowledge of IT systems used in transport.

Responsibilities

• Manage end-to-end forwarding activities.
• Ensure compliance with strict SOPs/KPIs.
• Maintain relationships with customers and suppliers.

Skills

Customer service awareness

Air Freight Export knowledge

Financial understanding

IT systems proficiency

Fluency in English

Job description

Responsibilities

Completion of end to end forwarding activities as the individual role requires

• Dealing with Air Freight Exports
• Follow strict and time sensitive SOP’s / KPI’s to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Raising Customs Documentation
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development

Experience / Skills Required :

• Thorough understanding of customer needs
• Knowledge and experience in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business