Air Export Coordinator

CEVA Logistics; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global logistics company is seeking an Air Export Coordinator to join their Air Operations team in Heathrow, London. The role involves ensuring seamless export operations and providing superior customer service. Successful candidates will have freight forwarding experience, strong attention to detail, and be adept at using MS Office applications. The position offers a dynamic work environment and a competitive benefits package to support personal and professional growth.

Benefits

Competitive annual leave

Pension and life assurance

Employee benefits platform

Qualifications

• Proven experience in a freight forwarding or air operations environment.
• Experience in pharmaceutical or aerospace sectors is preferred.

Responsibilities

• Arrange shipments per customer instructions following SOP/Quotation.
• Respond to all customer and internal enquiries promptly.
• Investigate and resolve discrepancies efficiently.

Skills

Freight forwarding experience

Customer service orientation

Attention to detail

Organizational skills

IT literacy

Tools

MS Excel

MS Word

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us.

YOUR ROLE

Our Air Operations team based in Heathrow, London has an exciting opportunity for a customer focused Air Export Coordinator, where you will be responsible for the daily delivery of superior customer and operational service. This role will see you working 4 on 4 off shift - 18:00 - 06:00.

WHAT ARE YOU GOING TO DO?

Reporting into the Air Export Supervisor you will take ownership of the export operations ensuring the seamless delivery of services and maintaining consistency throughout the process.

• Arrange shipments as per customer instructions following customer SOP/Quotation.
• Open job files and arrange collections.
• Respond promptly and professionally to all customer and internal enquiries.
• Investigate and resolve discrepancies/airline snags efficiently to minimise delays.
• Book all shipments with the airlines.
• Handle tie ups by ensuring secure cargo and handover to transport.
• Complete customs entries in accordance with compliance of HMRC and the Master Airway Bill.
• Liaise with airlines and handling agents.
• Support customers with costing and invoicing.
• Oversee shipment status, identify and ensure resolution of active shipment incidents.
• Act as internal & customer facing front end to all operational process on active shipment.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will have proven experience of working within a freight forwarding or air operations environment ideally with in pharmaceutical or aerospace sectors. You will be IT literate and so be able to use MS based programs such as Excel or Word. You will have good attention to details and be organised to effectively handle the fast-paced nature of the operation.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.