AI-Driven Service Automation Leader

OpenTable; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant technology provider is looking for an experienced Operations Manager to lead strategic initiatives that enhance customer experience and improve efficiency. Candidates should have 5-10 years of experience in operations/strategy with a focus on Salesforce Service Cloud, alongside exceptional communication and analytical skills. The role involves managing a high-performing team, liaising across departments, and utilizing AI solutions to optimize processes. The position offers a global work environment and generous benefits including flexible work arrangements and extensive wellness support.

Benefits

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions

Generous paid vacation

Paid volunteer time

Leadership development opportunities

Private health & dental insurance

Discounted gym membership

Social events & Thursday happy hours

Qualifications

• 5-10 years of experience in an Operations or Strategy role.
• Deep knowledge of Salesforce (Service Cloud) and support operations.
• Strong analytical and reporting capabilities.

Responsibilities

• Own OpenTable’s Agentforce development roadmap.
• Independently lead high-visibility initiatives.
• Contribute to end user training development.

Skills

People management

Strategic thinking

Excellent communication

Customer experience

Analytical skills

Project management

Tools

Salesforce Service Cloud

Excel

AI solutions

Job description

A leading restaurant technology provider is looking for an experienced Operations Manager to lead strategic initiatives that enhance customer experience and improve efficiency. Candidates should have 5-10 years of experience in operations/strategy with a focus on Salesforce Service Cloud, alongside exceptional communication and analytical skills. The role involves managing a high-performing team, liaising across departments, and utilizing AI solutions to optimize processes. The position offers a global work environment and generous benefits including flexible work arrangements and extensive wellness support.