AI‑Driven Remote Customer Success Pro

BrightOrder Inc.; Remote; GBP 65,000 - 85,000; Full time

Job summary

A leading technology company based in the United Kingdom is seeking a Customer Success Specialist to join their remote team. The ideal candidate will have 3-5 years of experience in customer-facing roles and will focus on building relationships, ensuring customer happiness, and driving retention. The role offers a competitive salary of $65,000–$85,000 GBP, along with benefits including comprehensive health coverage and career growth support. Join us to make a real impact in customer success.

Benefits

100% Remote— Work from anywhere

Competitive salary

Career growth support

Access to cutting‑edge AI tools

Team recognition programs

Comprehensive health, dental, and vision coverage

Paid vacation and personal days

Qualifications

• 3‑5 years in Customer Success, Account Management, or client‑facing SaaS/hardware support.
• High emotional intelligence— you listen first and communicate with empathy.
• Proven ability to own results and handle challenging situations calmly.
• Strong organizational and time‑management skills.

Responsibilities

• Be the go‑to hero for customers using our SaaS and connected hardware products.
• Build trusted relationships that turn customers into advocates.
• Take ownership of issues from start to finish—no open loops.
• Collaborate with development, QA, and product teams.
• Anticipate customer needs before they ask—and deliver above expectations.
• Identify trends and share insights that help us improve every day.

Skills

Customer Happiness

Retention & Growth

Operational Excellence

AI Empowerment

Team Culture

Tools

HubSpot

Jira

AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI)

Job description

A leading technology company based in the United Kingdom is seeking a Customer Success Specialist to join their remote team. The ideal candidate will have 3-5 years of experience in customer-facing roles and will focus on building relationships, ensuring customer happiness, and driving retention. The role offers a competitive salary of $65,000–$85,000 GBP, along with benefits including comprehensive health coverage and career growth support. Join us to make a real impact in customer success.