AI-Driven Customer Success Executive — Drive Growth

GlobalData UK Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading data analytics firm in London is seeking a Customer Success Executive to foster long-term relationships with clients and drive impactful outcomes using AI-focused insights. This role involves guiding customers from onboarding through value realization, ensuring strong outcomes and proactive risk management. Applicants should have experience in customer-facing roles, strong analytical skills, and excellent communication abilities. Join to be part of an entrepreneurial environment dedicated to driving customer success and innovation.

Benefits

Health benefits

Fitness perks

Diverse work environment

Qualifications

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role.
• Strong ability to build and manage long-term customer relationships.
• Analytical mindset with confidence using data to guide decisions.

Responsibilities

• Leverage AI-driven analytics to anticipate customer needs and growth opportunities.
• Guide customers from onboarding through value realization and growth.
• Partner with teams to ensure customer objectives are understood and supported.

Skills

Customer Relationship Management

Analytical Skills

Communication

Stakeholder Management

Proactive Problem-Solving

Commercial Awareness

Job description

A leading data analytics firm in London is seeking a Customer Success Executive to foster long-term relationships with clients and drive impactful outcomes using AI-focused insights. This role involves guiding customers from onboarding through value realization, ensuring strong outcomes and proactive risk management. Applicants should have experience in customer-facing roles, strong analytical skills, and excellent communication abilities. Join to be part of an entrepreneurial environment dedicated to driving customer success and innovation.