AI Customer Service Trainer & Quality Auditor

Crossing Hurdles; Remote; GBP 35,000 - 50,000; Full time

Job summary

A customer service AI firm in the United Kingdom seeks an experienced professional to design and develop training scenarios that will enhance AI-driven customer service systems. The ideal candidate will possess strong customer service skills and conflict resolution expertise, along with excellent English communication capabilities. Responsibilities include evaluating customer interactions for AI improvements and conducting quality audits to ensure effective communication. This role is set in a fast-paced, remote environment, offering opportunities for collaboration and continuous improvement.

Qualifications

• Proven professional experience in customer service roles.
• Excellent written and verbal English communication skills with strong attention to detail.
• Demonstrated expertise in conflict resolution and customer de-escalation.

Responsibilities

• Design and develop training data and realistic scenarios for AI systems.
• Conduct regular quality audits of AI generated conversations.
• Translate customer interaction insights into actionable recommendations.

Skills

Customer service experience

Written and verbal English communication

Multitasking in fast-paced environments

Conflict resolution expertise

Tech-savviness

Collaborative mindset

Job description

A customer service AI firm in the United Kingdom seeks an experienced professional to design and develop training scenarios that will enhance AI-driven customer service systems. The ideal candidate will possess strong customer service skills and conflict resolution expertise, along with excellent English communication capabilities. Responsibilities include evaluating customer interactions for AI improvements and conducting quality audits to ensure effective communication. This role is set in a fast-paced, remote environment, offering opportunities for collaboration and continuous improvement.