AI Content Operations Manager

Wiley Global Technology; Packmoor; On-site; GBP 38,000 - 56,000; Full time

Job summary

A leading global technology firm is looking for an AI Content Operations Manager based in the UK. This role involves designing operational processes, managing content pipelines, and facilitating partner onboarding to support the AI licensing business. The ideal candidate will have strong project management and analytical skills, with experience in content operations and AI development. This position offers a competitive salary and a full-time employment status.

Benefits

Comprehensive benefits package

Meeting-free Friday afternoons

Opportunities for professional development

Qualifications

• Proven ability to design and implement scalable operational processes.
• Demonstrated success managing cross-functional projects.
• Detail-oriented professional with strong organizational capabilities.
• Proficiency with database management and metadata standards.

Responsibilities

• Design and implement standardized workflows for content intake.
• Manage the end-to-end content pipeline.
• Lead the partner content onboarding process.
• Work closely with product management to create customized content.

Skills

Process Design

Project Management

Database Management

Content Operations

AI Development

Analytical Skills

Job description

Job Description :

AI Content Operations Manager

Location : Oxford GBR

Our mission is to unlock human potential. We welcome you for who you are the background you bring and we embrace individuals who get excited about learning. Bring your experiences your perspectives and your passion; its in our differences that we empower the way the world learns.

About the Role

We are seeking an operationally focused AI Content Operations Manager to build and scale the content management infrastructure supporting our growing AI licensing business. This role is responsible for designing repeatable processes managing cross-functional projects and operationalizing the full lifecycle of content preparationfrom intake through delivery to licensees.

You will serve as the operational backbone connecting high-quality academic and professional content with technology companies and corporate clients implementing Large Language Model (LLM) and retrieval-augmented generation (RAG) applications. This role balances strategic process design with customer enablement activities requiring both systems-thinking and hands-on execution.

Success in this role means building scalable operational frameworks that enable efficient content partner onboarding maintain pipeline velocity and ensure consistent quality standards as our licensing business grows.

How you will make an impact

• Process Design and Operational Excellence : Design document and implement standardized workflows for content intake evaluation partner onboarding and preparation for licensing across both Wiley and partner content sources .
• Pipeline Management : Manage the end-to-end content pipeline from initial intake through licensee-ready delivery providing regular pipeline reporting capacity forecasting and status updates to leadership .
• Partner Onboarding : Lead the partner content onboarding process post-signature coordinating across technical product and account management teams to ensure efficient content integration .
• Customer Enablement : Work closely with product management and business development teams to create customized content portfolios combining Wiley and partner content based on individual customer specifications .
• Quality & Velocity : Establish quality control checkpoints service level agreements and content readiness criteria to monitor pipeline velocity and reduce cycle time .
• Scalability : Develop scalable frameworks and operational playbooks that accommodate growing partner and content volume building repeatable solutions across the AI licensing business .
• Publisher Collaboration : Collaborate with academic and research publishers to standardize metadata and content formatting while maintaining comprehensive content management databases .

What we look for

• Proven ability to design and implement scalable operational processes from the ground up with proven project management experience in content operations academic publishing or information services .
• Demonstrated success managing cross-functional projects with multiple stakeholders and competing priorities in complex and ambiguous environments .
• Detail-oriented professional with strong organizational capabilities and experience analyzing and categorizing large volumes of content efficiently .
• Proficiency with database management metadata standards and data quality practices combined with excellent written and verbal communication skills .
• Experience with AI development or knowledge bases bringing technical understanding to content operations .
• Strategic mindset that balances immediate operational needs with long-term scalability requirements .

About Wiley

Wiley is a trusted leader in research and learning our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement empowering knowledge‑seekers to transform todays biggest obstacles into tomorrows brightest opportunities.

With over 200 years of experience in publishing we continue to evolve knowledge seekers steps into strides illuminating their path forward to personal educational and professional success at every stage. Around the globe we break down barriers for innovators empowering them to advance discoveries in their fields adapt their workforces and shape minds.

Wiley is an equal opportunity / affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom Canada or USA. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.

When applying please attach your resume / CV to be considered.

Salary Range

38600 GBP to 55267 GBP

#LI-JG1

Required Experience

Manager

Key Skills

Income Tax,General Maintenance,Content Writing,Flash,Application Programming

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary

55267 - 55267