Aftersales & Warranty Engineer

Peaple Talent; Leeds; On-site; GBP 35,000 - 40,000; Full time

Job summary

A growing family-owned manufacturing business in Leeds is looking for an Aftersales & Warranty Engineer to manage all aftersales cases from initial notification to resolution. The role demands strong technical understanding, customer-focused communication, and collaboration with cross-functional teams. Candidates should have experience with transformers and ERP systems, along with excellent analytical skills. The position offers a salary of up to £40,000 per annum, plus generous benefits including a profit share scheme and 25 days holiday.

Benefits

25 days holiday plus bank holidays

Healthcare cash plan

Employee Assistance Programme

Electric Vehicle salary sacrifice scheme

Pension

On-site parking

Qualifications

• Experience in an aftersales/warranty role within a manufacturing environment is desirable.
• A full driving licence is required.
• Team player with a ‘can-do’ attitude.

Responsibilities

• Manage all aftersales and warranty cases from first notification to closure.
• Conduct on-site inspections to diagnose faults and recommend corrective actions.
• Work with cross-functional teams to implement corrective and preventive actions.
• Record and track all events in the ERP system for accurate reporting.

Skills

Experience working with transformers

Excellent communication and interpersonal skills

Strong analytical, technical, and organisational skills

Experience with ERP / MRP systems

Flexible and proactive attitude

Tools

MS Dynamics

Job description

Aftersales & Warranty Engineer – Leeds

35,000 + Generous Profit Share Scheme + Progression

A new and exciting opportunity has arisen for an Aftersales & Warranty Engineer to join a growing, family-owned manufacturing business in Leeds.

This role offers the chance to work on innovative products that save energy, cut carbon, and improve efficiency, supporting a market-leading business at the forefront of electrical power distribution technology.

The Role

The Aftersales & Warranty Engineer will act as the single point of contact for customers for all aftersales and warranty matters, managing the full lifecycle of cases from initial notification to final resolution. The role requires strong technical understanding, problem-solving, and customer-focused communication, ensuring all issues are resolved promptly and to the highest quality standards.

Working closely with the Site Services, Production, Engineering, Planning, and Quality teams, this position ensures that aftersales and warranty activities drive product reliability, customer satisfaction, and continuous improvement.

Key Responsibilities

• Manage all aftersales and warranty cases from first notification to closure
• Conduct on-site inspections to diagnose faults, perform root cause analysis, and recommend corrective actions
• Prepare Risk Assessments and Method Statements (RAMS) and Bills of Material (BOMs) for rectification work
• Work with cross-functional teams to implement corrective and preventive actions (CAPA)
• Coordinate site interventions and monitor progress to ensure timely, high-quality completion
• Record and track all events in the ERP system, providing accurate reporting and trend analysis
• Support continuous improvement initiatives and provide feedback to enhance product design, processes, and service delivery

Skills & Experience

• Experience working with transformers – essential
• Aftersales / warranty experience in a manufacturing environment – desirable
• Strong analytical, technical, and organisational skills with a hands‑on approach
• Excellent communication and interpersonal skills, confident liaising with clients and contractors
• Experience with ERP / MRP systems (MS Dynamics preferred)
• Full driving licence required
• Flexible, proactive, and able to work to strict timelines
• Team player with a “can‑do” attitude and continuous improvement mindset

Salary & Benefits

• Up to £40,000 per annum, plus quarterly profit share
• 37.5 hours per week, office‑based in Leeds
• 25 days holiday plus bank holidaysHealthcare cash plan and Employee Assistance Programme
• Electric Vehicle salary sacrifice scheme
• Pension and on‑site parking

This is an autonomous, high-impact role for an experienced engineer who thrives on technical challenges, customer engagement, and improving product performance