Aftersales & Technical Support Manager - Equipment

Wallace Hind Selection LTD; Northampton; On-site; GBP 45,000 - 55,000; Full time

Job summary

A manufacturing company in Bedford is seeking an Aftersales Manager to oversee after-sales issues, manage warranty claims, and support pre-sales initiatives. The successful candidate will lead a team of product support engineers and require a strong background in mechanical or electrical engineering. Excellent communication and team management skills are essential. This role offers a salary up to £55,000 and generous benefits including 25 days holiday and private medical insurance.

Benefits

25 Days Holiday

Private medical

Company bonus

Qualifications

• Experience managing after sales issues including warranty claims and technical support.
• Ability to lead and mentor a team of product support engineers.
• Experience in presales and technical support for sales tenders.

Responsibilities

• Lead product support team, manage after sales issues including warranty claims.
• Work closely with production teams and support presales technically.
• Support commercial team with technical guidance.

Skills

Strong communication

Project management

Stakeholder management

Budgeting skills

Team management

Education

Mechanical or electrical engineering qualification

Job description

A manufacturing company in Bedford is seeking an Aftersales Manager to oversee after-sales issues, manage warranty claims, and support pre-sales initiatives. The successful candidate will lead a team of product support engineers and require a strong background in mechanical or electrical engineering. Excellent communication and team management skills are essential. This role offers a salary up to £55,000 and generous benefits including 25 days holiday and private medical insurance.