Aftersales Manager - Northampton Ford

Essex Ford; Northampton; On-site; GBP 45,000 - 50,000; Full time

Job summary

A dynamic automotive dealership is seeking an Aftersales Manager to oversee its service department in Northampton. This full-time permanent position offers a competitive salary of £45,000 to £50,000, along with benefits like a company vehicle and additional holiday entitlements. The ideal candidate has strong experience in a franchised dealership, excellent organizational skills, and the ability to enhance customer satisfaction. The closing date for applications is 01/10/2025.

Benefits

Company provided vehicle

30 days holiday including bank holidays

Discounted gym membership

Life assurance benefit

Retailer discount portal

Qualifications

• Experience ideally from a franchised dealership.
• Knowledge of warranty procedures is advantageous.

Responsibilities

• Ensure the achievement of KPI’s for all service department members.
• Engage the aftersales team to deliver commercial results and exceptional customer service.
• Drive the performance of the workshop team to maximize efficiency.

Skills

Strong previous experience as an automotive service/aftersales manager

Fantastic organisational skills

Able to work in a busy environment as part of a team

Full UK driving licence

Ability to overcome customer issues

Job description

Overview

Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford dealership in Northampton. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £45,000.00 to £50,000.00, a company provided vehicle and an overachievement bonus. This position reports to the General Manager.

Benefits

• Company provided vehicle
• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Previous Experience

To be considered for this position will you have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:

• Able to work in a busy environment as part of a team
• Fantastic organisational skills
• Full UK driving licence
• An ability to overcome customer issues
• Knowledge of warranty procedures is advantageous

Key Duties And Responsibilities

• Ensure the achievement of KPI’s for all service department members
• Maintaining an understanding of all relevant consumer and local market influences
• Engage the aftersales team to deliver commercial result and exceptional customer service
• Drive the performance of the workshop team to maximise efficiency
• Develop the skills and career progression of current and new team members

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now

Aftersales Manager - Northampton Ford

Northampton, Northamptonshire, United Kingdom

NN3 9HU

£45,000 to £50,000 per year

Permanent - Full-time

Closing date: 01/10/2025