Aftersales Manager

Jago Consultants; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A busy main dealership in the Ashford area is seeking an experienced Aftersales Manager / Service Manager to oversee operations in their service department. The role involves monitoring performance, managing and coaching staff to enhance customer satisfaction, and controlling costs. Ideal candidates will demonstrate leadership and have a proven track record. This position offers a negotiable salary based on experience along with a bonus and potential long-term career progression.

Qualifications

• Proven experience as a Service Manager or Aftersales Manager with a successful track record.
• Ability to lead and motivate a team effectively.
• Stable career path demonstrating commitment.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Drive performance and manage the service department staff.
• Control the recruitment process as required.

Skills

Leadership

Performance Analysis

Customer Satisfaction Management

Job description

Overview

Job Description

Aftersales Manager / Service Manager – Maidstone / Ashford in Kent

Salary : Negotiable depending on experience plus bonus

Our client is a busy main dealership who is looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.

Responsibilities

• To oversee all aspects of the Service Department operations
• Reviewing CSI surveys and other measures for monitoring customer satisfaction
• To challenge and drive the performance of the Service department staff
• Manage, coach and motivate your team to build long-term staff delight and potential progression
• Controlling costs for the department
• Monitoring performance against agreed targets / budgets
• To control the recruitment process, as required
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Review Service KPIs on a regular basis to track / monitor performance and identify trends

Requirements

• Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
• You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.
• Can demonstrate a stable career path.
• In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package

Salary

Salary : Negotiable depending on experience plus bonus