Aftersales Advisor - Rayleigh KIA

Essex Ford; South Benfleet; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive services company in Rayleigh is seeking an Aftersales Advisor to provide outstanding customer service in the KIA dealership. The role involves updating customers about their vehicles, ensuring accurate record-keeping, and upselling services. Ideal candidates will have strong organisational skills and a full UK driving licence. The position offers comprehensive training and numerous employee benefits including discounts and holiday entitlements.

Benefits

30 days holiday including bank holidays

Discounts on MOTs, services, and parts

Life assurance benefit

Discounted gym membership

Retailer discount portal

£1,000 refer a friend scheme

Full training and support

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence is required.
• Great attention to detail.
• Background in customer service is advantageous.
• Experience using computer software systems.

Responsibilities

• Update customers on their vehicle and work needed.
• Ensure recorded information is accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve performance targets by upselling products.
• Ensure all GDPR guidelines are followed.

Skills

Organisational skills

Customer service

Attention to detail

Education

Full UK driving licence

Job description

Overview

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our KIA dealership in Rayleigh. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicle's servicing, answering any questions or queries they may have.

Responsibilities

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

Qualifications

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Skills and Experience

No explicit prior automotive aftersales experience is required; applications from individuals beginning their automotive career are welcomed. The key attributes and skills sought are listed above.

Benefits

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOTs, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

Aftersales Advisor - Rayleigh KIA
Rayleigh, Essex, United Kingdom
SS7 3NL