Aftermarket Parts Manager

SF Recruitment; Ansty CP; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking an aftermarket parts manager for a global distribution business in Ansty, UK. The successful candidate will be responsible for managing the entire aftermarket parts operation, driving team performance, and ensuring high-quality customer communication. Strong experience in parts management and leadership skills are essential. The role also necessitates an understanding of customs regulations to support efficient processes. This position presents an exciting opportunity to enhance operational efficiency in a globally recognized company.

Qualifications

• Proven experience in an aftermarket parts/spare parts manager role.
• Ability to lead and manage a team effectively.
• Knowledge of customs regulations.

Responsibilities

• Lead and motivate the parts team towards performance goals.
• Drive high-quality customer communication and accountability.
• Manage the ERP system for parts order processing.
• Build lasting relationships with customers and suppliers.
• Oversee stock performance and manage the MRP process.
• Collaborate with cross-functional teams to support business objectives.

Skills

Aftermarket parts management

Leadership skills

Team management

Understanding of customs regulations

Job description

SF Recruitment are working with a global, equipment distribution business in Coventry to recruit an aftermarket parts manager. A excellent organisation that pride themselves on operational excellence & employee development, the role assumes responsibility for the end-to-end aftermarket parts operations (Quotation to fulfilment).

Key Responsibilities

• Lead, coach, and motivate the parts function, setting clear expectations around delivery, quality, and development
• Own team objectives, KPIs, and performance management, ensuring consistent standards are met
• Drive a customer-first mindset, promoting accountability, high-quality communication, and continuous improvement
• Manage end-to-end processing of spare parts and service-related orders through the ERP system, ensuring agreed service levels are achieved
• Oversee the creation and delivery of accurate spare parts quotations for customers across Europe
• Act as a key point of contact for customers and suppliers, building long-term relationships to support retention and satisfaction
• Work closely with the European head office to secure availability of parts and align supply with local demand
• Ensure complex and non-standard orders are fulfilled effectively from internal and third-party warehouse locations
• Take ownership of stock performance, including forecasting, replenishment planning, and reduction of obsolete or slow-moving inventory
• Manage the MRP process to support efficient stock availability and cost control
• Monitor and report on parts sales, order intake, and service performance, providing insight to senior stakeholders
• Ensure customs requirements and associated documentation are completed accurately and compliantly
• Oversee the handling of customer returns and repair processes, ensuring timely resolution
• Identify, design, and implement operational improvements to enhance efficiency, accuracy, and customer experience
• Maintain oversight of shared inboxes and communication channels to ensure timely and professional responses
• Collaborate cross-functionally with supply chain, service, finance, and commercial teams to support wider business objectives
• Carry out additional duties aligned with the scope of the role.

Skillset Requirements

• Strong experience with a aftermarket parts/spare parts manager role
• Leadership & team management skills
• Understanding of customs regulations