After Sales Advisor

Allen Motor Group; Dartford; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading UK automotive company is seeking an Aftersales Advisor to join their Ford dealership in Dartford. In this role, you will utilize your customer service skills to keep customers informed about their vehicle's service needs, answering any questions they might have. This full-time position offers a basic salary of £30,000 with OTE of £36,000. The ideal candidate should have excellent organizational skills and a willingness to learn, as prior experience in a similar role is not necessary.

Qualifications

• No prior experience required; we welcome applicants eager to start their automotive career.
• Excellent organizational and administration skills.
• Ability to effectively communicate with customers.

Responsibilities

• Update customers on their vehicle and potential work needed.
• Ensure all recorded information is accurate.
• Book vehicles into the workshop.
• Achieve performance targets by upselling products.
• Adhere to GDPR guidelines.

Skills

Customer service skills

Organizational skills

Communication skills

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Crayford. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor youll have some key tasks and activities within your area of responsibility :

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday Friday & 1 in 3 Saturdays, £30,000 basic salary and an OTE of £36,000 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales / service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are :

Excellent organisational and admini...