Aerospace Aftermarket Account Manager

Raytheon Technologies; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading aerospace firm in Birmingham seeks a Customer Account Manager to oversee key customer accounts and ensure satisfaction. The role requires excellent communication skills and a proactive approach to managing customer relationships. Candidates are expected to interact with airlines and manufacturers, resolving issues promptly. Additional benefits include a comprehensive pension scheme, medical insurance, and professional development opportunities. Flexibility in hours and potential travel is essential for this dynamic role at a high-turnover MRO facility.

Benefits

25 days annual leave plus bank holidays

Health & Wellbeing Cash Plan

Private Medical Insurance

Life Assurance

Flexible benefits options

Qualifications

• Prior relevant customer interfacing experience is essential.
• Ability to develop and maintain robust customer relationships.
• Strong communication skills and a passion for ownership.

Responsibilities

• Manage a portfolio of key customers and act as their single point of contact.
• Define and implement customer communication plans.
• Act as the point of escalation for customer complaint resolution.

Skills

Interpersonal skills

Communication skills

MS Office proficiency

Creative thinking

Job description

A leading aerospace firm in Birmingham seeks a Customer Account Manager to oversee key customer accounts and ensure satisfaction. The role requires excellent communication skills and a proactive approach to managing customer relationships. Candidates are expected to interact with airlines and manufacturers, resolving issues promptly. Additional benefits include a comprehensive pension scheme, medical insurance, and professional development opportunities. Flexibility in hours and potential travel is essential for this dynamic role at a high-turnover MRO facility.