Advanced Desktop & Network Support Engineer

SISL Global; Spennymoor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology support company is seeking an L2 Desktop Support Technician to provide advanced technical support and troubleshooting to end-users. The role involves diagnosing complex issues, maintaining hardware/software systems, and ensuring user satisfaction. Candidates should have 2-4 years of experience, a degree in IT or a related field, and strong knowledge of Windows and Mac systems. This position offers an opportunity to train junior technicians and work collaboratively within a dynamic IT team.

Qualifications

• 2-4 years of experience in desktop support or similar role.
• Proficiency with Microsoft Office Suite and other software applications.
• Familiarity with network issues including LAN/WAN and VPN.

Responsibilities

• Provide second-level technical support for desktop/laptop issues.
• Diagnose and resolve advanced technical issues from L1 support.
• Perform routine maintenance to ensure optimal equipment performance.

Skills

Troubleshooting break/fix issues

Strong knowledge of Windows and Mac

Excellent problem-solving skills

Strong communication skills

Interpersonal skills

Education

Associate's or bachelor's degree in IT or related field

Relevant certifications like CompTIA A+, Network+

Tools

Active Directory

Microsoft Office Suite

Remote desktop tools

Job description

A technology support company is seeking an L2 Desktop Support Technician to provide advanced technical support and troubleshooting to end-users. The role involves diagnosing complex issues, maintaining hardware/software systems, and ensuring user satisfaction. Candidates should have 2-4 years of experience, a degree in IT or a related field, and strong knowledge of Windows and Mac systems. This position offers an opportunity to train junior technicians and work collaboratively within a dynamic IT team.