Adult Social Care Access Officer

Adecco; London; On-site; Full time

Job summary

A leading staffing agency in London is seeking an Adult Social Care Access Officer to support referrals and engage with the community. The ideal candidate has experience in customer service and strong communication skills, along with the flexibility to work varied hours. This role offers a chance to make a real impact while working in a supportive team focused on equality and diversity.

Benefits

Continuous personal development

Supportive team environment

Inclusive and accessible recruitment process

Qualifications

• Commitment to equality and diversity in every interaction.
• Experience in customer service with strong communication skills.
• Understanding of safeguarding principles and ability to manage complex situations.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Serve as the first point of contact for adult social care referrals.
• Collaborate within the Adult Social Care Access Team.
• Participate in community outreach and engage stakeholders.
• Handle sensitive enquiries with empathy and professionalism.
• Support safeguarding enquiries and manage risk effectively.

Skills

Customer-focused service environment

Strong communication skills

Understanding of safeguarding principles

Flexibility to work evenings and weekends

Job description

Overview

Job Title: Adult Social Care Access Officer
Location: Newham
Contract Type: Temporary
Rate: £18.33 PAYE hour

Responsibilities

• Serve as the first point of contact for adult social care referrals, providing excellent telephony support.
• Collaborate within the Adult Social Care Access Team to ensure seamless service delivery.
• Participate in community outreach events and engage with diverse stakeholders.
• Handle sensitive enquiries with empathy and professionalism, ensuring customer satisfaction.
• Support safeguarding enquiries and assist in managing risk effectively.

What We're Looking For (Qualifications)

• A commitment to equality and diversity, promoting these values in every interaction.
• Experience in a customer-focused service environment, with strong communication skills.
• An understanding of safeguarding principles and the ability to manage complex situations.
• Flexibility to work evenings and weekends as needed.

Why Join Us

• Be part of a supportive team that values every member's contributions.
• Enhance your skills through continuous personal development and training.
• Work in a vibrant community that celebrates diversity and inclusion.

If you're ready to step into a role where you can truly make an impact, we want to hear from you! Apply now and help us deliver high-quality services that meet the needs of our community.

Adecco is a disability-confident employer. We run an inclusive and accessible recruitment process to support candidates of all backgrounds and abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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