Admissions Host

Warner Bros. Entertainment; Watford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company in the UK is seeking an Admissions Host for its Studio Tour. You will engage with visitors, ensuring they have a memorable experience. Responsibilities include managing visitor inquiries, resolving issues, and assisting with operational tasks. Ideal candidates enjoy teamwork, possess strong customer service skills, and are adaptable to various situations. The role offers flexible hours, requiring work on weekends and evenings, ideal for those passionate about the magic of the Harry Potter film series.

Benefits

28 days holiday (pro-rata)

GymPass or free access to on-site gym

Staff discounts on various services

Complimentary shuttle bus

Pension and private healthcare options

Qualifications

• Enjoy working confidently with the general public.
• Experience in a visitor-focused or customer service role.
• Able to contribute positively to a team.

Responsibilities

• Assist visitors to maximize their enjoyment of the Studio Tour experience.
• Resolve issues, escalating where necessary, and collect feedback.
• Manage cloakrooms and information desks.

Skills

Teamwork

Customer service

Telephone skills

Public interaction

Adaptability

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Job Description: Your New Role...

Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.

As an Admissions Host, part of the Visitor Experience team, you’ll be an ambassador for the Tour, presenting a friendly, helpful and knowledgeable experience, greeting excited muggles before they embark on their magical journey. It’s basically your job to make sure they have fun!

What’s in it for you...

• £12.60 per hour
• 28 days holiday (pro-rata)
• GymPass or free access to our on‑site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on‑site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On‑site staff Studio Café
• Option to join our pension and private healthcare schemes

Your Role Accountabilities...

• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that may arise during your duties – escalating where appropriate and effectively collect visitor feedback.
• Day to day responsibilities will include managing cloakrooms, information desks, car parking and phone systems.
• Follow appropriate procedures and associated administration and paperwork.
• Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.
• You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

Qualifications & Experience...

• Able to contribute positively and enjoy working effectively as part of a team.
• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Enjoy working confidently with the general public.
• Adapt to new situations within a visitor focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information on to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience of working with till systems desirable.
• Knowledge of a foreign language is desirable.

Working Pattern...

• Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
• Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.