Admissions Coordinator

The Witherslack Group; Maidstone; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading special education provider in Maidstone is looking for a proactive and empathetic individual to manage parental enquiries and referrals. The role involves working closely with parents and professionals, ensuring smooth processes while maintaining accurate records. Ideal candidates should possess excellent communication and interpersonal skills, have administrative competencies, and be willing to further their understanding of the SEN sector. A full driving license and access to a car are essential for this position that offers a competitive salary and multiple benefits.

Benefits

Base salary up to £33,000

Ongoing professional development

7 weeks’ holiday

Pension and life insurance

Employee assistance programs

High-street discounts

£1,000 bonus for referrals

Qualifications

• Caring and empathetic people skills.
• Excellent communication with families and agencies.
• Strong administrative ability and teamwork.

Responsibilities

• Manage parental enquiry and referral process efficiently.
• Complete administrative tasks and maintain records.
• Promote schools and liaise with parents and authorities.
• Coordinate school visits as part of referrals.

Skills

Communication skills

Interpersonal skills

Administrative skills

Empathy

Understanding of SEN regulations

Education

GCSE Grade C in English and Maths or equivalent

Tools

Microsoft products

Job description

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who has the empathy, care and passion to work with parents, carers and professionals that support children and young people with special educational needs. For children with complex needs the level of care and education we provide must go above and beyond. That's what drives us here at Witherslack Group. With our high staff‑to‑child ratio and in‑house clinical teams, we’re proud to have a reputation for excellence and market‑leading OFSTED ratings. Our Admissions teams aim to offer an unrivalled experience for parents, carers and young people.

Responsibilities

• Manage parts of the parental enquiry and referral process in a proactive, professional and organised manner, supported by our expert Partnerships Managers and Family Liaison officers.
• Work quickly and efficiently to complete administrative tasks, demonstrating proficiency in using Microsoft products, databases and document control.
• Actively promote individual schools along with Witherslack Group aims and objectives.
• Liaise closely via telephone, email and face‑to‑face with parents/carers and referring authorities.
• Work closely with the Partnership Managers to ensure that the enquiries and referrals process runs smoothly.
• Coordinate school visits as part of the referral process.
• Demonstrate commercial awareness and understanding of the SEN sector.
• Maintain accurate internal IT systems and records at all times.
• Day‑to‑day, you will build relationships and serve as a vital link between parents and carers, young people, school staff and external professionals.

Qualifications & Skills

• A people person – caring, empathetic, and capable of translating Witherslack Group’s ambition to provide aspirational futures through inspirational education and care.
• Excellent communication skills, working directly with young people, their families, or external agencies in formal situations.
• Strong administrative skills and an understanding of the importance of keeping accurate records and working effectively in a team.
• Well‑rounded interpersonal skills to ensure an efficient but empathetic, caring and knowledgeable service.
• GCSE Grade C or equivalent in English and Maths, excellent IT skills, and some understanding of the regulations and legal aspects of SEND (or willingness to learn). Willingness to undertake relevant training is required.
• Have a passion for the education and care of children and young people with SEN.
• The ability to relate to a range of different audiences.
• A full driving licence, plus access to your own car is essential.

Benefits

• Salary: Base salary of up to £33,000.
• Training: Ongoing professional development.
• Holiday: 7 weeks’ holiday, flexible with options to increase or decrease allowance, pension and life insurance.
• Well‑being tools and advice, including employee assistance, Medicash cover for optician/dentist appointments and a range of high‑street discounts.
• Beautiful working environments with the best facilities.
• Recommend‑a‑friend scheme offering a £1,000 bonus for successful referrals.
• Bring Your Whole‑self to Work policy.

We celebrate everyone's differences, as that diversity makes us the best at what we do. Join us for an exciting career in a fast‑growing organisation where you can achieve your potential.