Administrator / Receptionist

Herefordshire and Worcestershire Health and Care NHS Trust; Malvern; On-site; GBP 40,000 - 60,000; Part time

Job summary

A health service provider is seeking an organized and motivated Administrator/Receptionist for part-time work at their Childrens Short Stay Service in Malvern. The role requires strong administrative and IT skills, excellent communication abilities, and the capacity to manage confidential information. Responsibilities include acting as the first point of contact, preparing data for clinicians, and coordinating transport and accommodation. This position offers 27 days of leave plus bank holidays and generous benefits.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Maternity, paternity, and adoption support

Health and wellbeing opportunities

Qualifications

• Strong administrative skills including IT, MS Office & Teams.
• Excellent communication skills.
• Ability to handle confidential and sensitive information.
• Self-motivated with a keen eye for detail.
• Ability to work independently or in a team.

Responsibilities

• Provide clerical and administrative support.
• Act as the first point of contact for the team.
• Prepare data for clinicians.
• Book transport and accommodation.
• Support the administrative team and clinical staff.
• Communicate with families & carers.

Skills

Strong administrative skills

IT skills

MS Office

Excellent communication skills

Ability to deal with confidential information

Job description

Overview

An exciting opportunity has arisen for an organised, motivated, and enthusiastic Administrator/Receptionist to join our Childrens Short Stay Service based at Osborne Court, Malvern. Short breaks provide parents and carers with a much-needed rest from caring responsibilities. The role is Band 3 and is part time 22.5 hours a week. The post holder will provide clerical and administrative support to enable the team to deliver an efficient and effective service., We are looking for someone with strong administrative skills including IT, MS office & Teams. You will also have excellent communications skills. Your main role will be the first point of contact for the team. You will need to take messages clearly and deal with information that is both confidential and sensitive and occasionally distressing in nature. You will be supporting the clinicians preparing data and presenting this appropriately for Ofsted. Booking of transport and accommodation is also part of this role. You will work alongside the administrative team as well as a range of clinical staff providing any needed support. This is a demanding but rewarding role that would best suit a self-motivated & driven individual with a keen eye for detail. You may be required to work independently or as part of a team and have the desire to go that extra mile. Direct communication with families & carers answering queries and concerns Ensure compliance with data protection & GDPR.
You must be a team player who is able to juggle priorities in an accurate way that aids the support of not just the clinicians but the extended admin and clinical teams also.

Responsibilities

• Provide clerical and administrative support to enable the team to deliver an efficient and effective service.
• Act as the first point of contact for the team, taking messages clearly and dealing with confidential and information.
• Prepare data for clinicians and present appropriately for Ofsted.
• Book transport and accommodation as required.
• Support the administrative team and a range of clinical staff with any needed support.
• Communicate directly with families & carers, answering queries and concerns.
• Ensure compliance with data protection & GDPR.

Qualifications

• Strong administrative skills including IT, MS Office & Teams.
• Excellent communication skills.
• Ability to take messages clearly and deal with confidential and sensitive information.
• Self-motivated, driven with a keen eye for detail.
• Ability to work independently or as part of a team and go the extra mile.
• Good understanding of data protection & GDPR compliance.

Benefits

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities