Administrator – Planning/Scheduling

KHR - Recruitment Specialists; Maidstone; On-site; GBP 22,050 - 26,950; Full time

Job summary

A specialist engineering business in Maidstone is seeking an Administrator for a full-time, permanent position. The role involves supporting operational activities, scheduling work orders, and providing exceptional customer service. This is an excellent opportunity for career growth alongside a well-established team.

Qualifications

• Experience in a busy office environment.
• Good IT skills, especially in Word and Excel.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing outstanding customer service and answering calls and emails professionally.
• Scheduling engineering calls, PPMs, and related tasks to ensure efficiency.

Skills

Customer Service

Communication

Numeracy

IT Skills

Interpersonal Skills

UK Geographical Knowledge

Tools

Word

Excel

Job description

Let KHR help you find the perfect candidate

Up to £24,500 per annum + Overtime + Benefits

We are currently working with a specialist engineering business based in Maidstone.

Due to ongoing growth, they are seeking an Administrator to join their established team on a full-time, permanent basis.

The Administrator will work closely with all operational departments, assisting with day-to-day operations, scheduling works and service activities for the engineering team, and supporting operations management and supervisors.

Responsibilities include:

• Providing outstanding customer service and answering calls and emails professionally
• Raising work orders for customer callouts, PPMs, and related tasks
• Scheduling engineering calls, PPMs, and quoted works, assigning resources to ensure SLA compliance, and booking works with the site
• Applying for permits and hiring equipment as needed
• Collaborating with the Contract Administration team to monitor daily work schedules, optimizing workloads and routes for efficiency and KPI achievement
• Updating relevant customer portals with job status information

The ideal candidate will demonstrate:

• Experience in a busy office environment
• Good IT skills, including Word and Excel
• Excellent communication and telephone skills
• Interpersonal skills and numeracy
• Good UK geographical knowledge
• Ability to work independently and as part of a team
• Reliability and self-motivation
• Ability to build relationships with colleagues and customers

This is a fantastic opportunity for career progression and development.

Working hours are Monday to Friday, 8:30 am to 5:30 pm.

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