Administrator / Planner

ITS Property Maintenance; Saffron Walden; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading social housing contractor in Saffron Walden is seeking an experienced Administrator / Planner. This long-term contract involves providing comprehensive planning support to a social housing repairs team, ensuring workflows are efficiently managed. The successful candidate will have a strong administrative background, excellent communication and organizational skills, and be confident in using Microsoft Office. This role is crucial to maintain smooth operations, assisting the team in meeting repair deadlines and maintaining high-quality documentation.

Qualifications

• Experience in an administrative or office-based role.
• Knowledge of social housing or local authority repairs.
• Confident in updating spreadsheets and handling data.

Responsibilities

• Organize internal resources for repair appointments.
• Communicate with tenants to arrange repairs.
• Maintain accurate logs and trackers.
• Assist in achieving performance deadlines.

Skills

Administrative experience

Microsoft Office applications

Organizational skills

Data entry proficiency

Clear communication

Attention to detail

Job description

Overview

Administrator / Planner — £15 - £20 per hour — Long term contract work — Working for a Council Maintenance Contractor — Based out of Saffron Walden (CB11 4LH) — Social Housing Maintenance

The Opportunity

We are seeking an experienced planner to support a social housing repairs contract team delivering social housing maintenance projects in CB10, CB11, CM22, CM23, and CM24. This is a long-term temporary assignment, initially offered on an ongoing long-term contract, with the potential to extend and go perm. The role is office based and located in the Saffron Walden (CB11 4LH) area working within a busy newly formed works team.

Role Summary

ITS Property Maintenance is looking to appoint a reliable and organised Administrator / Planner to provide comprehensive office and planning support to a busy Social Housing Repairs team. You will play a key part in keeping administrative, planning and scheduling processes running smoothly, ensuring information is planned and recorded accurately, documentation is well maintained, and the team is supported in meeting repair deadlines.

Project Background

ITS Property Maintenance is working in partnership with a client to deliver a major social housing maintenance contract.

Key Duties

• Planning, Scheduling duties organising internal trade operatives on booked repair appointments
• Speak to tenants over the phone or on email to book and arrange repairs to be carried out
• Manage the repair from booking to completion
• Providing general administrative and clerical support
• Maintaining trackers, logs, and internal records
• Entering data accurately and within required timeframes
• Responding to queries from team members and the client
• Preparing clear, professional documentation and correspondence
• Assisting the team in achieving deadlines and performance targets

Preferred Experience & Skills

• The ideal candidate will demonstrate:
• Previous experience in an administrative or office-based role
• Worked on a Social Housing, Local Authority, FM Repairs contract in a planning or scheduling position/remit
• Strong working knowledge of Microsoft Office applications
• Confidence updating spreadsheets and handling data entry
• Excellent organisational skills with the ability to prioritise workloads
• High attention to detail and accuracy
• Clear verbal and written communication skills

Next steps

Next step to apply for this Administrator / Planner role: As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail. ITS Property Maintenance are acting as an employment business for this vacancy. ITS Property Maintenance specialise in working within the social housing sector where we work with: Housing Association, Local Authority, Direct Labour Organisation, Maintenance Contractors, Estates Department, FM Contractors. Providing Maintenance Trades and Labour Operatives, Operational Management Staff, Customer and Delivery Support Professionals.