Administrator (Customer Service Support)

Pertemps; Long Lee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking an Administrator for Customer Service Support in Long Lee, UK. You'll deliver key administrative support to Field Operations and manage various tasks, including processing orders and assisting with customer calls. Ideal candidates have strong IT skills and a positive, proactive approach. This is a 6-month contract offering competitive pay and the chance to develop skills in a dynamic environment.

Qualifications

• Proven background in administration.
• Strong IT skills and confident using business systems.
• Clear written and verbal communication.

Responsibilities

• Provide key administrative support to Field Operations.
• Process purchase orders and manage payments.
• Assist with planned power cuts and customer call overflow.

Skills

Administrative support

IT skills

Planning and organization

Communication skills

Team player

Willingness to learn

Job description

Position: Administrator (Customer Service Support)
Working Week:Monday - Friday
Working Hours:8:30 - 16:30
Per Hour: £12.21 - £12.82
Duration:6 Month Contract

Requirements:

• Provide key administrative support to our Field Operations regional teams.
• You’ll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
• This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
• Agile working may be available depending on the tasks carried out and your level of experience.

What You’ll Be Doing You’ll receive full training and may be involved in a wide range of tasks, including:

• Processing purchase orders for multiple departments
• Managing payments to service providers using CRM & CFS systems
• Assisting with planned power cuts – raising jobs, producing customer letters in line with Ofgem standards
• Taking customer calls as part of our Call Centre overflow during peak periods or major outages
• Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
• Collating costs for invoicing third-party providers
• Supporting Streetworks processes – liaising with local authorities, permits and service providers
• Assisting with stationery ordering and postal duties
• Liaising with site staff via telephone

What We're Looking For:

• Proven background in administration
• Strong IT skills and confident using business systems
• Excellent planning and organisation skills
• Clear written and verbal communication
• A team player with a positive and proactive approach
• Willingness to learn and develop new skills

If This Takes Your Inerest, Please Call and Ask For Remi :)