Administrator / Customer Correspondence Administration Assistant (AWDO-P13799) in Kirkby)

AWD online; United Kingdom; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A well-established company in Kirkby is seeking an Administrator / Customer Correspondence Administration Assistant. The role requires excellent communication and customer service skills, along with proficiency in Microsoft Office. The company offers a hybrid working pattern, competitive salary, and various benefits, including health plans, childcare vouchers, and retail discounts.

Benefits

Cycle to Work and Electric Car Salary Sacrifice schemes

Free on-site parking, bike storage and shower facilities

Childcare Vouchers

Dental and Health Cash Plan

Company Pension Plan

Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

Responsibilities

• Work pro-actively as part of an experienced team to resolve customer queries.
• Support the collections department to ensure the right outcome for the customer.
• Adhere to compliance requirements and industry regulations when interacting with customers.

Skills

Excellent written and verbal communication skills

Good knowledge of Microsoft Office / 365

Polite and professional approach

Excellent customer service skills

Good administrative background

Ability to multi-task and prioritise workload

Job description

Overview

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.

SALARY: £26,250 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Job overview

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

On a day-to-day basis as an Administrator / Customer Correspondence Administration Assistant you will work pro-actively as part of an experienced team responsible for the timely resolution to customer queries and will support the collections department to ensure the right outcome is achieved for the customer, your clients and the company.

The company is looking for an individual who can multi-task and can use a wide range of different methods to communicate with customers such as 2-way SMS, email, and, letters, whilst adhering to compliance and regulations.

In your role as the Administrator / Customer Correspondence Administration Assistant you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.

Candidate requirements

• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)
• Polite and professional approach when dealing with customers
• Excellent customer service skills
• A good administrative background
• The ability to multi-task and prioritise workload

Benefits

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program
• RETAIL DISCOUNTS: They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

Holidays

Holidays start at 21 days (rising to 25), plus 8 bank holidays

How to apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13799

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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