Administrator / Customer Correspondence Administration Assistant

AWD online; Liverpool City Region; On-site; GBP 22,000 - 27,000; Full time

Job summary

A well-established company in Kirkby, Liverpool, is hiring an Administrator / Customer Correspondence Administration Assistant. This full-time role offers a hybrid work pattern and requires strong administrative, communication, and customer service skills. Benefits include a competitive salary, childcare vouchers, and a company pension plan. The ideal candidate will handle customer queries through various methods, ensuring compliance with company standards.

Benefits

Cycle to Work and Electric Car Salary Sacrifice schemes

Free on-site parking, bike storage, and shower facilities

Childcare Vouchers

Dental and Health Cash Plan

Company Pension Plan

Life Assurance and Colleague Assistance Program

Retail discounts

Responsibilities

• Resolve customer queries efficiently as part of a team.
• Support the collections department to achieve optimal outcomes for customers.

Skills

Excellent written and verbal communication skills

Good knowledge of Microsoft Office / 365

Polite and professional approach when dealing with customers

Excellent customer service skills

Good administrative background

Ability to multi-task and prioritise workload

Job description

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational, and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.

SALARY: £26,250 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operates a hybrid working pattern which allows colleagues to gain a work-life balance with the opportunity to work from the office and home for part of the week once core competencies are achieved.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational, and communication skills.

On a day-to-day basis, as an Administrator / Customer Correspondence Administration Assistant, you will work proactively as part of an experienced team responsible for the timely resolution of customer queries and will support the collections department to ensure the right outcome is achieved for the customer, your clients, and the company.

The company is looking for an individual who can multi-task and can use a wide range of different methods to communicate with customers such as 2-way SMS, email, and letters, whilst adhering to compliance and regulations.

In your role as the Administrator / Customer Correspondence Administration Assistant, you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.

CANDIDATE REQUIREMENTS

As the Administrator / Customer Correspondence Administration Assistant, you will have the following skills and experience:

• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)
• Polite and professional approach when dealing with customers
• Excellent customer service skills
• A good administrative background
• The ability to multi-task and prioritise workload

BENEFITS

The company offers a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage, and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer hundreds of discounts on shopping, days out, restaurants, cinema, holidays, and much more, including Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many others.

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting the requirements will be submitted to our client for consideration. By submitting your application, you consent to us sharing your details with the client.

JOB REF: AWDO-P13799

Full-Time, Permanent Admin Jobs, Careers, and Vacancies in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialises in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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