Administrator | Cheshire and Wirral Partnership NHS FoundationTrust

Cheshire and Wirral Partnership NHS Foundation Trust; Congleton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK healthcare provider is seeking a proactive Band 3 Administrator in Congleton to support the Early Intervention Team. The role involves comprehensive administrative tasks, telephony, and record management, requiring excellent communication and organisational skills. The position promises a supportive environment and NHS benefits, with opportunities for personal and professional development.

Benefits

NHS benefits including pension

Annual leave

Wellbeing support

Flexible training opportunities

Qualifications

• Experience in providing administrative support in a healthcare setting.
• Ability to work well under pressure and adapt to changing circumstances.
• Familiarity with data protection and information governance.

Responsibilities

• Provide comprehensive administrative and secretarial support across teams.
• Liaise effectively with clinical staff and service users.
• Maintain confidentiality and ensure compliance with governance.

Skills

Excellent communication skills

Organised and efficient

Ability to manage competing demands

Friendly and professional manner

Team collaboration

Job description

Job Title and Location

We’re seeking a proactive Band 3 Administrator to support our Early Intervention Team in Congleton. This role is vital to smooth service delivery, supporting both staff and service users. You’ll provide flexible cover across the team, handling telephony, referral input, ordering supplies, audio‑typing, and general admin tasks.

Key Responsibilities

• Provide comprehensive administrative and secretarial support across teams, updating clinical records, inputting referrals, drafting correspondence through audio‑typing, and managing incoming calls.
• Deliver telephony services, responding to service users, carers, and professional enquiries with empathy, professionalism, and discretion.
• Liaise effectively with clinical staff, external agencies, and service users via phone, email, and face‑to‑face contact to support smooth service delivery.
• Maintain confidentiality at all times and ensure compliance with information governance, data protection, and safeguarding requirements.
• Assist colleagues by providing ad hoc administrative support, training, and cross‑cover to promote a resilient and collaborative team environment.
• Update records, handle calls, liaise with staff and service users, and support colleagues with ad hoc tasks and cross‑cover.

Core Values – CWP’s 6 Cs

• Care & Compassion in supporting others
• Courage to face challenges and change
• Communication that is clear, respectful, and effective
• Commitment to delivering high standards
• Competence in providing reliable support

What We Offer

• Full training and a supportive, inclusive environment
• NHS benefits including pension, annual leave, wellbeing support, and opportunities for personal and professional development
• Real Living Wage hourly rate, with a pay supplement if the national A4C hourly rate falls below this level

Candidate Profile

Organised, efficient, and able to manage competing demands. Excellent communication skills, friendly and professional manner, thrives under pressure, works well in a team, and is confident working across different settings.

Application Process

In your application, reflect on how your experience and values align with CWP’s 6 Cs. Provide examples in the supporting information section that demonstrate these values through your behaviours. Contact the recruitment team via email at [e-mail] or call 01244 393100.

Employment and Equity Information

Cheshire and Wirral Partnership (CWP) is a Disability Confident Employer, a Veteran Aware organisation, and a holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award. We encourage applications from people who have direct experience of accessing our services. Applicants will be required to pay for their DBS check, with costs deducted from salary following appointment.

Important Dates

• Shortlisting to commence 28th November
• Advert closes Thursday 27 Nov 2025