Administrator

Encore Capital Group; Worthing; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading legal services provider in Worthing is seeking an Administrator to join their dynamic team. The successful candidate will enjoy a competitive salary starting from £23,809, a hybrid working pattern, and a quarterly performance-related bonus. Responsibilities include responding to customer correspondence and assisting with court documents. This role provides comprehensive training and a clear development pathway for career growth, making it ideal for both experienced professionals and recent graduates.

Benefits

Quarterly bonus

Health & Wellbeing initiatives

Employee Assistance Programme

31 days annual leave

Training support

Qualifications

• Ability to respond clearly to customer correspondence.
• Experience in administrative roles or customer service.
• Capable of preparing draft litigation documents for review.

Responsibilities

• Participate in a structured induction training program.
• Respond to customer and third party queries.
• Prepare and manage court correspondence.

Skills

Attention to detail

Customer service

Communication

Job description

Administrator

Benefits

• Salary: from £23,809
• A performance related quarterly bonus you could earn around an additional £400 per quarter!
• Hybrid working: once competent, the working pattern is then 3 days onsite and 2 days remote.
• 31 days
• Training: 3 weeks with adedicated L&D Trainersupporting you.
• Fun Times: Summer and Christmas Parties. (and more)
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.
• Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more

MCS are on the lookout for Administrators to join our team on 19th January 2026!!

Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 170 people at our office in Worthing, West Sussex.

We won Best Legal Services Provider at the CCS Awards in 2023 and Best Legal and Advisory Service at other industry awards in 2022 & 2021.

We are part of the Cabot Credit Management Group, which is a European market leader in credit management services.

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you working in Admin? Even a recent college leaver looking to kickstart your career in Customer Service / Administration? OR... Are you experienced in high levels of attention to detail, we care about what we do and have a lot of regulatory requirements to follow so there’s very specific ways we must operate.

What you’ll be doing:

• We have a dedicated Training team, supporting you in small training teams over your 3 weeks Induction.
• Once completed, your exciting career step in role is fully structured with your new team members and leader.
• Responding to customer/third party correspondence.
• Speaking with third parties/solicitors to help with their queries.
• A clear development pathway via a variety of learning tools available. Including a milestone framework which recognises and rewards your learning and performance.
• Responding to correspondence sent by the court.
• Preparing draft litigation documents for review

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

You’ll spend the first three weeks in office for training Monday-Friday.

Once you’re ready to go, you’ll move into our weekly shift patterns (37.5-hours per week contract):

• Monday to Friday 8am - 4.30pm

We are proud to announce that Encore Capital Group, which Mortimer Clarke Solicitors arepartof, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at MCS and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At MCS we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.**

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