Administrator

Wolferstans; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Plymouth is seeking an experienced administrator to support their Clinical Negligence and Personal Injury Departments. The successful candidate will demonstrate outstanding communication, time management, and attention to detail. Duties include liaising with clients, managing client files, and processing invoices. This role requires a proactive mindset and the ability to handle confidential information with discretion, ensuring exceptional client service and successful case outcomes.

Qualifications

• Ability to handle confidential information with discretion.
• Proactive in professional development, seeking growth opportunities.
• Maintain strong relationships with colleagues, clients, and stakeholders.

Responsibilities

• Liaise with clients, courts, and third parties.
• Assist with the opening, management, and closing of client files.
• Process invoices and manage workload efficiently.

Skills

Outstanding communication and client care skills

Strong time management and prioritisation abilities

Exceptional attention to detail

Education

Qualified by experience

Strong academic background

Job description

The Role

The main purpose of the role is to provide comprehensive administrative and secretarial support to a team of lawyers in both our Clinical Negligence and Personal Injury Departments.

The role requires excellent organisational skills, attention to detail, and the ability to handle confidential information with discretion and to support the delivery of exceptional high-quality client service and successful case outcomes.

• Liaise with clients, courts and third parties as required.
• Assist with the opening, management and closing of client files, ensuring compliance with firm requirements.
• Complete assigned administrative tasks with regard to the smooth running of the department.
• Process invoices for the team.
• Take calls from potential new, and existing clients, and booking any necessary appointments as required.
• Book travel and training for the team as required.
• Process holiday requests ensuring adequate cover is available.Type from digital dictation to prepare, format and proof-read legal documents, correspondence and reports.
• Manage your own workload and prioritising tasks.
• Maintain compliant and accurate electronic files.

What do you offer?

You will be committed to delivering an exceptional client experience, consistently demonstrating the firm's values and a passion for excellence in legal service.

Professional & Technical Expertise

• Qualified by experience having creditability within your specialism with a strong academic background.
• Proactive in your professional development, and continuously seeking growth opportunities.

Skills & Attributes

• Outstanding communication and client care skills, with the ability to build trust and rapport at all levels.
• Strong time management and prioritisation abilities, ensuring deadlines are met while maintaining high-quality work.
• Exceptional attention to detail, applying a meticulous approach to case management and legal analysis.

• Handle confidential and sensitive information with professionalism and discretion.
• Develop and maintain strong relationships with colleagues, clients, and external stakeholders.
• Thrive under pressure, managing competing priorities effectively while maintaining a high standard of work.

Mindset & Approach

• Take ownership of your work, contributing to the firm’s success and driving positive outcomes.
• Are adaptable and embrace change, demonstrating a solutions-focused mindset.
• Commit to ongoing learning and development.