Administrator

NHS; Moreton-in-Marsh; On-site; GBP 23,000 - 27,000; Full time

Job summary

A key public health organization is seeking a proactive Support Services Administrator in Moreton-in-Marsh. This vital role involves managing course bookings, providing logistical support, and ensuring high standards within a team of 20 professionals. Candidates should have a good standard of education, experience in administration, and excellent communication skills. This position offers opportunities for skill development and contributes to national emergency preparedness efforts.

Qualifications

• Good standard of general education.
• Good keyboard skills RSA level 3, NVQ 3 or equivalent plus relevant practical experience.

Responsibilities

• Act as a first point of contact for course bookings and inquiries.
• Make travel, room, and meeting bookings for the ECU team.
• Input course bookings into the Student Database and monitor attendance.
• Support minute taking and administrative tasks for the NHS ECU.
• Send out routine information and complete pre-course administration.

Skills

Good written and verbal communication skills

Ability to communicate with staff at all levels

Good keyboard skills RSA level 3, NVQ 3 or equivalent

Significant experience in MS Word, MS Excel, PowerPoint

Able to work to and achieve deadlines

Education

Good standard of general education

Job description

We are pleased to offer an exciting opportunity to join the NHS Resilience Emergency Capabilities Unit (ECU) as a Support Services Administrator.

This pivotal role supports the delivery of both operational and educational services across the UK. As Administrator, you will provide essential administrative and logistical support to a dynamic team of 20 professionals, enabling them to deliver high-quality training and operational readiness.

We are seeking a proactive and enthusiastic administrator who can confidently manage a wide range of responsibilities.

You will be a key member of the Support Services and Logistics team and a central point of contact for both internal colleagues and external partners. Your approachable and solution-focused manner will be vital in helping the team maintain high standards and deliver on its national remit.

In return, you will be supported and developed to carry out the full range of duties, with opportunities to grow your skills in a fast-paced and meaningful environment.

Main duties of the job

• Act as a first point of contact for all course bookings, including resolving enquiries regarding course and bookings made from Ambulance Services to the NHSR ECU - as well as those made by the NHSR ECU to Capita.
• To make travel, room and meeting room bookings on behalf of the ECU team, using specialist software such as ClarityGo where required.
• Inputting of all training course bookings and course completions onto the Student Database (Canvas) and where required onto other software systems. Including monitor and report on course attendance and non-attendance following communication with the tutors and education managers.
• Supporting the NHS Resilience Emergency Capabilities Unit in minute taking, and administrative tasks within scope of role, including booking accommodation, general administration, and telephony services.
• Responsible for sending out routine information, such as course confirmation using Canvas and ensuring completion of pre-course administration
• To work collaboratively with the Support Services to ensure cover during periods of absence.

About us

The principal aim of the NHS Resilience Emergency Capabilities Unit (ECU) is to support the delivery of patient care and improved clinical outcomes in a range of challenging environments across England. The unit supports NHS Trusts and partner agencies to provide an effective response to the major and complex incidents defined within the UK's National Risk Register.

The NHS ECU is the national centre of excellence for emergency preparedness, resilience, and response across England's ambulance services. Hosted by the London Ambulance Service and commissioned by NHS England, we are dedicated to ensuring that the NHS is ready to respond to the most complex, high-risk, and challenging incidents—whenever and wherever they occur.

Formerly known as the National Ambulance Resilience Unit (NARU), the NHS ECU builds on over a decade of operational expertise, clinical leadership, and innovation.

Our work is structured around three core capabilities:

• Preparedness: Ensuring our teams are ready to respond through rigorous training, clinical excellence, and strategic planning.
• Interoperability: Embedding multi-agency collaboration into every aspect of our work, from joint training to national coordination.
• Improvement: Anticipating future risks and continuously evolving our capabilities to meet them.

Qualifications

• Good standard of general education
• Good keyboard skills RSA level 3, NVQ 3 or equivalent plus relevant practical experience

Experience

• Experience of working in an administrative capacity
• Evidence of personal and career development
• Experience of working in NHS or Public sector organisations
• Ability to utilise digital technologies e.g., ESR, GRS, and mobile /electronic learning apps

Knowledge and Skills

• Good written and verbal communication skills and ability to communicate with staff at all levels
• Able to identify, plan and prioritise own work
• Significant experience in the use of computer packages such as MS Word, MS Excel, and MS PowerPoint
• Able to work to and achieve deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.