Administrator

SVB Solutions; Hampton Magna; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A leading insurance solutions provider is seeking an organized and customer-focused Administrator – Claims Assessment in Warwick. This hybrid role involves managing insurance claims, providing exceptional support to customers throughout the process, and ensuring efficient documentation. Ideal candidates will have strong administrative and interpersonal skills, along with experience in customer service. The position offers a supportive work environment with excellent benefits including private healthcare and employee assistance programs.

Benefits

Private healthcare

Life insurance

Employee Assistance Programme

Staff discounts

Free parking

Social events

Qualifications

• Previous experience in administration, customer service, or claims handling.
• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail.

Responsibilities

• Assessing, managing and progressing a caseload of insurance claims.
• Contacting customers to explain the claims process and provide regular updates.
• Validating documentation and maintaining accurate, detailed records.
• Delivering excellent customer service and administrative support.

Skills

Administration experience

Customer service skills

Strong communication skills

Organizational skills

Microsoft Office proficiency

CRM system experience

Job description

Administrator – Claims Assessment

Location: Warwick (Hybrid – 2 days from home)

Salary: £24,576 – £24,700 per annum + Benefits

Hours: Monday to Friday, 8:30am–5:00pm (37.5 hours per week)

The Company

We’re recruiting on behalf of a leading insurance solutions provider that works in partnership with some of the UK’s top automotive dealer groups. They are known for their excellent training, and commitment to staff development.

This is an opportunity for an organised and customer‑focused Administrator – Claims Assessment to join their friendly, professional team based in Warwick.

Benefits

• Private healthcare, life insurance & critical illness cover
• Employee Assistance Programme and staff discounts
• Modern offices with free parking and casual dress code
• Regular social events and a supportive working environment

Hybrid working – 2 days from home per week

Excellent transport links (close to A46, Warwick town centre, and Warwick Parkway Station)

The Role

As an Administrator – Claims Assessment, you will play a key role in managing and assessing insurance claims and supporting customers throughout the process. You’ll ensure all claims are assessed and handled efficiently, accurately, and with empathy.

Key responsibilities

• Assessing, managing and progressing a caseload of insurance claims
• Contacting customers to explain the claims process and provide regular updates
• Validating documentation and maintaining accurate, detailed records
• Delivering excellent customer service and administrative support

Skills and Experience Required

• Previous experience in administration, customer service, or claims handling
• Strong communication and interpersonal skills
• Highly organised with excellent attention to detail
• Confident using Microsoft Office and CRM systems
• Insurance or motor claims experience is desirable but not essential

If you’re looking to develop your career in a respected, forward‑thinking organisation that values its people, apply today