Administrator

Central London Community Healthcare NHS Trust; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare community trust in Greater London is seeking a Band 3 Administrator to support clinical teams across adult and CYP services. Responsibilities include providing comprehensive administrative support, managing patient records, booking appointments, and handling enquiries. The role requires IT proficiency, strong communication skills, and the ability to work independently. Benefits include flexible working options and professional development opportunities. Ideal candidates will have experience in healthcare administration and an ability to prioritize tasks efficiently.

Benefits

Flexible working options

Annual travel card loan

Training and development support

Qualifications

• Experience providing administrative support in a healthcare setting preferred.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong communication skills for handling enquiries and interacting with patients.

Responsibilities

• Provide high-quality administrative support to clinical teams.
• Manage the Patient Advice Line and handle enquiries professionally.
• Maintain accurate patient records and data compliance.
• Support audits and reporting by collating data.
• Assist with departmental meetings and community activities.

Skills

Comprehensive administrative support

Data entry

Communication skills

Flexibility

IT proficiency (Outlook, Word, Excel, PowerPoint)

Tools

Outlook

Word

Excel

PowerPoint

EMIS

Job description

Central London Community Health Care (CLCH) NHS TRUST are now seeking a Band 3 Administrator.

Role Overview

The BHM team has two branches Adults and CYP. The postholder will support both the adult and CYP BHM teams and will report directly to and be line managed by the BHM team lead for the adult services.

The purpose of the Brent Health Matters Team is to work directly with local communities, community leaders; engage with Children, Young People (CYP) families and adults who have difficulty accessing health services, improving health education, healthcare needs and some of the social determinants of health inequalities for our most vulnerable communities.

Key Responsibilities

• Provide a comprehensive and high-quality administrative support to the team.
• Take responsibility for booking appointments, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
• Support the clinical team in capturing accurate data.
• Act on initiative in dealing with day-to-day administrative issues.
• Weekend and Evening working will be required as service requirements.
• Manage the Patient Advice Line, handling enquiries professionally and offering appropriate signposting to staff and external organisations.
• Maintain accurate patient records and data across electronic and paper systems, including EMIS, ensuring compliance with data protection protocols.
• Handle all communication channels – telephone, email, mail, and face-to-face.
• Support clinical workflows by booking appointments, processing referrals, coordinating interpreters, couriers and room bookings, and monitoring waiting times.
• Organise and contribute to meetings, events, training sessions and community activities, including preparing and distributing materials and taking minutes.
• Manage departmental resources such as notice boards, leaflet supplies, office equipment and asset registers, ensuring organisation and service readiness.
• Collate, prepare and present data for audits, statistical reporting and service productivity for managers and team leads.
• Utilise a range of IT systems and software – Outlook, Word, Excel, PowerPoint – and carry out tasks such as scanning, filing, photocopying and smart‑card re‑authentication.
• Work flexibly and independently, prioritising workload, supporting colleagues when required, and maintaining efficient, safe and cost‑effective administrative services.

Benefits

• A comprehensive induction into the community service followed by a local induction to introduce you to the role.
• Flexible working options.
• Annual travel card loan.
• Training, support and development in your career.
• Car lease scheme (only available for Band 5 and up).
• To have a full look at our benefits and what its like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits.

The Band 3 Administrator will provide essential administrative support to clinical teams across adult and CYP services, ensuring smooth day-to-day operations and excellent patient experience.

The role includes managing enquiries, maintaining accurate patient records, supporting appointments and referrals, coordinating interpreters and meetings, processing data for reports and organising departmental resources. The postholder will use a range of IT systems, work independently to prioritise tasks and contribute to an efficient, well‑organised, patient‑focused service.

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.