Administrator

Mears Group; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Job summary

A community service organization in Glasgow is seeking an Administrator to provide essential administrative support to frontline teams. The role requires strong skills in administration, particularly handling vulnerable clients and maintaining accurate records. With a focus on customer experience, the position is full-time and offers competitive benefits, including generous annual leave and volunteering leave. The ideal candidate will manage tasks efficiently in a fast-paced environment.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Career progression opportunities

Access to EAP Counselling sessions

Qualifications

• Experience in Administration is essential.
• Proficient with Excel for data management.
• Ability to work with vulnerable populations.

Responsibilities

• Provide administrative support to front line teams.
• Ensure accurate and timely recording of client communication.
• Support customer experience central to activities.

Skills

Administration

Excel

Working with vulnerable client groups

Social housing experience

Time management

Interpersonal skills

Job description

Overview

Annual salary: up to 27310.50

Administrator — Glasgow

Up to 27310.50 per annum

Full time Permanent 40 hours per week Monday to Friday 8.30am - 5pm

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast Yorkshire and Humber, Northern Ireland and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears works in partnership with central and local Government registered providers tenants landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role :

Due to a recent promotion we are looking at hiring an Administrator to join our team here in Glasgow. The role will be responsible for providing administrative support to the front line teams, processing and inputting information and supporting front line staff to provide an exceptional service. You will have a key role ensuring the back office function runs smoothly to ensure consistent accurate and up to date data.

Responsibilities

• Support the administration process to ensure the accurate and timely recording and response to all client service user and company communication.
• Support the provision of administrative duties to all functions within the regional team.
• Support processes of requisitions and documents to ensure information on the system is accurate and up to date.
• Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes.
• Work collaboratively and proactively with the regional teams to ensure client customer and service users receive an exceptional service.

Role Criteria

• Background in Administration.
• Good experience with excel
• Experience working with vulnerable client groups
• Experience within Social Housing Sector.
• Experience of working to deadlines in busy office environment.
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good time management planning & organisational skills.
• Good on computerised systems.
• Good written verbal questioning & interpersonal skills.
• Strong customer experience ethos.

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role we will carry out a DBS & BPSS check as well as Security Clearance. For these checks to be completed we will require from you the relevant identification including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more
• Family friendly policies
• Proven track record of career progression
• Access to EAP Counselling sessions

How to apply

Apply below or to discuss your application further; contact:

Beth Dunford

If you need any help with your application process we are here to support you. We will be accessible every step of the way.

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Required Experience

Unclear Seniority

Key Skills

Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1