Administrator

Mitie; Birmingham; On-site; GBP 25,000; Full time

Job summary

A leading facilities management company is seeking an Administrator to provide dedicated administrative support to the Minor Works Team in Birmingham. Key responsibilities include managing clerical tasks, supporting senior management, and maintaining operational data for compliance purposes. The ideal candidate must demonstrate strong IT skills and a proactive customer service approach. The role offers competitive benefits including flexible lifestyle options, discounts, and enhanced pension contributions.

Benefits

Virtual GP services

Financial wellbeing assistance

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Life cover

Enhanced pension contributions

Training and development opportunities

Qualifications

• Strong team player orientation, cooperative and willing to assist others.
• Ability to prioritize and manage competing demands effectively.
• Experience or knowledge of managing Work In Progress (WIP).

Responsibilities

• Provide efficient clerical and administrative support.
• Manage the end-to-end Fire Risk Assessment Remedial process.
• Maintain operational data and assist with audits.

Skills

Proficient IT skills (MS Word, Excel, PowerPoint)

Customer service orientation

Organizational skills

Attention to detail

Communication skills

Tools

CAFM systems

Job description

Better places, thriving communities.

Job Title : Administrator

Salary : £25, per annum

Contract : Permanent, Full Time

Weekly Contractual Hours : 40

Location : Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES

Minor Works Administrator

Provide dedicated administrative support to the Minor Works Team within the Home Office (HO) and Ministry of Justice (MOJ) contract which covers over manned and unmanned TFM sites across the UK and Europe.The role will encompass the delivery of wide variety of tasks, with a focus of this role being the deliverance of excellent administrative service.The role will be based in our T2 Mitie Office in Birmingham.

Main Duties

The main duties of this role involve providing efficient clerical and administrative support as required, which includes but is not limited to supporting the Programmers, Senior Managers, and Head of Minor Works in carrying out all administration tasks. The role requires managing the end-to-end Fire Risk Assessment Remedial process while maintaining an audit trail. Additionally, the position involves maintaining operational data, including the training matrix, reporting, and any other associated data. The successful candidate will assist in preparation for both internal and external audits and help with site mobilisations. Support with HR issues, such as investigations and note-taking, is also required. The role includes collating overtime trackers in line with the required department's timelines and supporting the daily management and progress of Work Orders through their life cycle to completion, ensuring timely delivery to meet contract SLAs. It is essential to ensure that information regarding the progression of Work Orders held on CAFM systems is recorded accurately and promptly. The candidate will also oversee and maintain the department's email communications inbox. Please note that this list is not exhaustive, and the role may include any other reasonable management requests.

What we are looking for

We are looking for a candidate who demonstrates a proactive approach to delivering excellent customer service to stakeholders and possesses a strong team player orientation, being cooperative and willing to assist others. The ideal candidate should have proficient IT skills, including MS Word, MS Excel, and MS PowerPoint, and be comfortable with numerical reasoning. They should be an engaging communicator, capable of influencing and adapting their approach to different audiences. The role requires someone well-organized with the ability to multi-task, prioritize, and manage competing demands effectively, with strong project and deadline orientation. The candidate must maintain effective work behavior under pressure or setbacks, staying calm and in control. Excellent attention to detail and accuracy is essential. Additionally, an understanding of Work In Progress (WIP) and the ability to assist in keeping WIP for the contract at a minimum at all times is required. Experience or knowledge of CAFM systems is also necessary.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .