Administrative Officer AO - Newcastle Civil and Family Court

Brook Street; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A public sector recruitment agency is seeking an Administrative Officer to join the team at Newcastle Civil and Family Court. This temporary role until December 2025 offers a chance to support court operations while providing high standards of service. The ideal candidate will have strong administrative skills, a minimum of 5 GCSEs including English and Maths, and collaborative abilities. The position is based on site, with no remote work mentioned.

Qualifications

• Minimum of 5 GCSEs (or equivalent) at grades A*-C including English and Maths.
• NVQ Level II in Business Administration or equivalent experience is desirable.

Responsibilities

• Preparing court and tribunal documents, files, and paperwork.
• Handling incoming and outgoing post.
• General administration: photocopying, scanning, and filing.
• Data input and updating records using internal systems.
• Supporting court hearings and meetings, including booking rooms and preparing materials.
• Communicating with court users face-to-face, by phone, and in writing.
• Drafting standard correspondence and routine reports.
• Supporting case progression and court listings.
• Processing court orders, claims, fines, and legal documentation.
• Ensuring compliance with internal procedures and standards.

Skills

Strong administrative and organisational skills

Excellent customer service and communication abilities

Fast and accurate data entry

Solid IT skills (Word, Excel, internal systems)

Ability to prioritise workload and meet targets

Professional and collaborative team player

Education

Minimum of 5 GCSEs including English and Maths

NVQ Level II in Business Administration or equivalent experience

Job description

Overview

Brook Street is currently recruiting on behalf of His Majesty's Courts and Tribunals Service (HMCTS) for an Administrative Officer to join the team at Newcastle Civil and Family Court. This is a temporary assignment running until December 2025, offering an excellent opportunity to gain experience in a key public sector organisation, supporting the daily operation of the court and providing a high standard of service to court users and legal professionals.

Key Responsibilities

• Preparing court and tribunal documents, files, and paperwork
• Handling incoming and outgoing post
• General administration: photocopying, scanning, and filing
• Data input and updating records using internal systems
• Supporting court hearings and meetings, including booking rooms and preparing materials
• Communicating with court users face-to-face, by phone, and in writing
• Drafting standard correspondence and routine reports
• Supporting case progression and court listings
• Processing court orders, claims, fines, and legal documentation
• Ensuring compliance with internal procedures and standards

Essential Skills and Experience

• Strong administrative and organisational skills
• Excellent customer service and communication abilities
• Fast and accurate data entry, with solid IT skills (Word, Excel, internal systems)
• Ability to prioritise workload and meet targets
• Professional and collaborative team player

Qualifications

• Minimum of 5 GCSEs (or equivalent) at grades A*-C including English and Maths
• NVQ Level II in Business Administration or equivalent experience is desirable

Additional Information

This role is part of the Operational Delivery Profession, supporting the public face of HMCTS. You will work in a fast-paced, professional environment and receive support and guidance to ensure you can carry out your duties effectively. While this position is based at Newcastle Civil and Family Court, there may be occasional requirements to work at other nearby court locations.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Note: The posting includes additional recruitment-related information such as employer branding sections.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team