Administrative Officer AO - Band E

Brook Street; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public service recruitment agency is seeking a Fines Officer in Swindon, focusing on enforcing and collecting fines for the Ministry of Justice. This role involves managing sensitive casework and general administration. Full training is provided, making it an excellent opportunity for those interested in public service, regardless of prior experience.

Benefits

Hands-on experience within the justice system

Supportive work environment

Access to ongoing training and development opportunities

Qualifications

• Highly organised and passionate about public service.
• Ability to follow clear processes.
• Experience is not required; full training will be provided.

Responsibilities

• Enforcing and collecting criminal fines.
• Conducting telephone interviews with defendants.
• Preparing court materials.
• Handling enquiries from the public.
• Processing casework and maintaining records.
• Conducting general administrative tasks.

Skills

Excellent customer service and communication skills

Confidence in dealing with challenging or sensitive situations

Strong attention to detail

Basic IT and administrative abilities

Proactive, team-oriented approach

Willingness to learn

Job description

Job Title: Fines Officer
Location: Swindon
Contract: Temporary (initially until October 2025, with potential for extension)
Hours: Full-time, 37 hours per week (Office-based)

Join the Ministry of Justice - Make a Real Impact

Are you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.

About the Role

As a Fines Officer, you'll be part of the National Compliance and Enforcement Service (NCES), helping to enforce and collect court-imposed fines. This is a key administrative position where no two days are the same. From managing sensitive casework to engaging with defendants and preparing court documents, your work will directly support the delivery of justice.

Key Responsibilities

• Enforcing and collecting criminal fines using designated legal powers
• Conducting telephone interviews with defendants
• Assisting with enforcement hearings and preparing court materials
• Handling enquiries from the public and other organisations (in person, by phone, and in writing)
• Processing casework and maintaining accurate internal records
• General administrative tasks including post, photocopying, and data input
• Supporting team meetings and continuous improvement initiatives

What We're Looking For

• Excellent customer service and communication skills
• Confidence in dealing with challenging or sensitive situations
• Strong attention to detail and ability to follow clear processes
• Basic IT and administrative abilities
• A proactive, team-oriented approach with the ability to work independently
• Willingness to learn and grow within a continuously improving environment

Note: Full training will be provided - previous experience in enforcement or the justice system is not required.

Why Apply?

• Be part of a respected public service team
• Gain hands-on experience within the justice system
• Enjoy a supportive and collaborative work environment
• Access ongoing training and development opportunities

Interested?
Take the next step in your public sector career. Apply now online.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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