Administrative Officer

Ministry of Justice; York and North Yorkshire; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A public service organization is seeking a Business Support Officer based in York and North Yorkshire. The role involves providing administrative support across HR and ICT functions, maintaining systems, and responding to various enquiries. Candidates should have NVQ Level 2 or equivalent, excellent communication skills, and experience in a complex service environment. Opportunities for hybrid working arrangements are available. This position offers 25 days annual leave, a public sector pension, and training development opportunities.

Benefits

25 days annual leave

Public sector pension

Flexible working arrangements

Training and development opportunities

Childcare support

Free annual sight tests

Qualifications

• Previous administrative experience within a complex service environment.
• Experience delivering a wide range of business service support activities.
• Proven competence in handling sensitive and confidential data.

Responsibilities

• Produce documents and reports using computer‑based systems.
• Maintain administrative systems and processes.
• Support HR functions and procurement activities.

Skills

Administrative experience

Excellent communication skills

Organisational skills

Time-management skills

Education

NVQ Level 2 or equivalent

RSA III or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Basic IT skills for data entry

Job description

Role Overview

Provide efficient business support services to the Police Strategic (PS) Division, ensuring the delivery of administrative functions that underpin effective operations and maintain high service standards. Work across HR, ICT, and procurement functions as directed by the Divisional Support Hub Manager.

Key Responsibilities

• Produce documents and reports using computer‑based systems.
• Maintain and continuously improve administrative systems, processes and workflows.
• Support HR functions: absence management, vetting administration, appraisal, reward and recognition recording, gift & hospitality register, training administration and organisational chart maintenance.
• Provide ICT support: change requests processing, local information management, Quantum point of contact.
• Assist procurement: I‑Proc requests and support related processes.
• Administer core business service activities: room bookings, meetings and events, printing requests, facility maintenance, and general office administration.
• Respond to telephone enquiries, external and internal correspondence, and general queries.
• Record, supply and retrieve accurate data from computerised systems and produce management information to strict deadlines.
• Work closely with local senior management and Shared Services to ensure consistent processes and appropriate protocols are followed.
• Use effective communication skills in all interactions.

Qualifications and Experience

• Previous administrative experience within a complex service environment.
• Experience delivering a wide range of business service support activities.
• NVQ Level 2 or equivalent and RSA III (or equivalent) or CLAIT Advanced qualification.
• Proven competence in handling sensitive and confidential data in line with data protection requirements.
• Strong organisational and time‑management skills, able to meet deadlines and prioritise tasks.
• Excellent communication skills, both written and verbal.

Technical Requirements

• Microsoft Office: Word, Excel, Outlook, and PowerPoint (or equivalent, e.g., Lotus Notes).
• Basic IT skills for use of computerised systems and data entry.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years' service (plus public holidays).
• Public sector pension: Local Government Pension Scheme (LGPS) via Greater Manchester Pension Fund.
• Flexible working: Hybrid working arrangements where business need allows, with a mix of base location, MoJ sites and home.
• Training and development: Extensive opportunities for staff development and continuous learning.
• Childcare support, maternity, paternity and adoption leave.
• Free annual sight tests for employees using computer screens.

Working Arrangements

The role is based in the UK at a MoJ office location (nearest Justice Collaboration Centre or Justice Satellite Office). Hybrid working arrangements are available where business need allows and are discussed with the successful candidate.

Application Process

Apply online and upload your CV and cover letter. Our recruitment team will review your application and, if shortlisted, contact you for an interview.