Administrative Officer

Brook Street; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Part time

Job summary

A public sector recruitment agency in Royal Leamington Spa is seeking an Admin Officer to join their team. This role involves handling administrative tasks, preparing court documents, and interacting with the public and judiciary. Candidates must have strong customer service skills and at least 5 GCSEs A-C or equivalent. The position offers an hourly rate starting at £12.36, increasing after 12 weeks. Training will be provided, with a temporary contract until March 2026.

Qualifications

• 5 GCSEs A-C or NVQ Level 2 in Business Administration required.
• Proven administrative experience in a relevant setting.
• Ability to handle confidential information appropriately.

Responsibilities

• Prepare files and papers for courts and meetings.
• Produce and manage court/tribunal documents.
• Support court users and manage rota.
• Process court orders and legal documents.
• Communicate with judiciary and public for inquiries.

Skills

Strong customer service and communication skills

Good administrative and organisational abilities

Accurate data entry and attention to detail

Competent IT skills (e.g., MS Office)

Teamworking and problem‑solving

Basic numeracy for financial and statistical tasks

Education

5 GCSEs A-C (or equivalent)

NVQ Level 2 in Business Administration

Tools

MS Office

Internal case systems

Job description

MOJ- HMCTS

Position: Admin Officer

Location: Leamington Court

Office Based

Hourly rate: £12.36 per hour; increasing to £13.25 per hour after 12 weeks

Working Days/Hours: 37 hrs per week. Monday – Friday 8:30 am – 5 pm

Contract: Temporary until 31 March 2026, subject to extension based on performance and business needs

Brook Street, in partnership with the Ministry of Justice, invites applications for this Admin Officer role. This position offers valuable exposure to the public sector and an opportunity to develop essential administrative skills.

Responsibilities

Administration

• Prepare files and papers for courts, tribunals, hearings, and meetings
• Produce court/tribunal documents; carry out photocopying, filing, post handling
• Update records and data on internal systems
• Organise meeting rooms, training sessions, agendas, and supporting materials

Drafting

• Produce standard letters, notes, minutes, reports, and submissions

Operational Support

• Assist court users; support listing, rota management, and case progression
• Contact parties, schedule hearings, serve documents, execute warrants
• Collect and process fines/fees (including chip and pin payments)
• Handle enquiries in person, by phone, and in writing
• Take part in Team Information Board (TIB) meetings and small improvement projects
• Undertake occasional specialist duties (e.g., Jury Bailiff, H&S support)

Casework Processing

• Process court orders, claims, fines, fees, and legal aid documents
• Accurately record court results and meet accuracy/throughput targets

Checking & Verification

• Check documents, accounts, claims, returns, and statistics for accuracy and compliance
• Validate the work of colleagues when required

Information Gathering

• Collect information for reports, warrants, statements, returns, and bundles
• Interpret and adjust information to complete tasks
• Prepare information for daily TIB meetings

Calculations & Financial Tasks

• Produce basic statistical reports and reconcile financial information
• Prepare invoices, assess values, update records, and manage small budgets
• Support jury management by calculating required juror numbers

Customer & Stakeholder Communication

• Communicate with the public, judiciary, magistracy, legal professionals, and agencies
• Provide accurate advice on forms and procedures and deliver excellent customer service

Other Duties

• Undertake any reasonable tasks aligned with the grade; work flexibly across local HMCTS offices when needed

Required Skills & Qualifications

Skills

• Strong customer service and communication skills
• Good administrative and organisational abilities
• Accurate data entry and attention to detail
• Competent IT skills (e.g., MS Office, internal case systems)
• Teamworking and problem‑solving (using Lean processes)
• Ability to handle confidential information appropriately
• Basic numeracy for financial and statistical tasks

Qualifications/Experience

• *5 GCSEs A-C (or equivalent)**, NVQ Level 2 in Business Administration, or relevant administrative experience

Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS

Training provided: No annual leave during the training period

Additional clearance if applicable: Candidates with a period of 6 months or longer spent outside of the UK in the last 5 years must provide an additional overseas police check, which will be the responsibility of the candidate

Brook Street is proud to support the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader with the Gold Award status from the Defence Employer Recognition Scheme and a supplier to the Public Sector Resourcing Framework (PSR), Brook Street will offer a guaranteed interview with a PSR Sourcer. Candidates who identify as disabled, a veteran, or a spouse/partner of military personnel and meet the essential criteria are encouraged to contact us via the Brook Street website. We are committed to engaging with all eligible applicants.