Administrative Officer

Government Recruitment Service; Inverness; On-site; GBP 24,000 - 28,000; Full time

Job summary

A public service organization in Inverness is seeking motivated individuals for the Administrative Officer position. This role involves supporting delivery functions, managing administrative duties, and providing exceptional customer service to various stakeholders. Ideal candidates are detail-oriented and thrive in fast-paced environments. The role offers excellent growth opportunities for those keen to develop their skills further.

Qualifications

• Positive approach with a commitment to learn and develop.
• Experience in a customer-facing role is beneficial.
• Ability to manage administrative procedures effectively.

Responsibilities

• Interact with teams to support delivery according to performance targets.
• Manage administrative procedures including enquiries and updates.
• Provide high-quality customer service to internal and external stakeholders.

Skills

Excellent communication skills

Detail-oriented

Ability to work in a fast-paced environment

Customer service orientation

Job description

Do you have excellent communication skills?

Do you thrive in a fast-paced, changing environment?

If so, we would love to hear from you!

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.

We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

We have an exciting opportunity for 4enthusiastic and motivated individualsto join the Scotland Field Delivery team as Administrative Officers.You will have a positive approach, be detail focused, enjoy the challenge of working at pace with a good level of personal responsibility and havea commitment to learn and develop.

These roles offer a unique chance to grow and develop professionally. These positions are ideal for capable and ambitious individuals who are keen to expand and refine their skill sets in a fast-paced and challenging environment.

You will be working in a friendly and supportive team in a reactive and varied role. The positions are customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team. These roles will provide significant opportunities to develop your own skills and future career.

You will be expected to provide support to managers and frontline staff by undertaking transactional work in a particular area.

The role involves a wide range of work including, but not limited to, the following:

Delivery

• Interacting with teams across Scotland supporting the delivery of the core function of the Business Unit in accordance with established time scales and performance targets.
• Ensuring accurate records are kept and updated accordingly, including data input using various IT systems in accordance with General Data Protection Regulation.
• Understand, identify and escape any issues to your Line Manager which may affect delivery.
• Responding with energy and commitment to take on additional tasks that may be outside the normal day to day duties.

Administration

• Proactively manage a range of administrative procedures, including responding to telephone and email enquiries, processing paperwork, updating records and databases, and ensuring all actions are completed accurately, within required timescales, and in line with established procedures, while maintaining a resilient and flexible approach.
• Providing various office administrative and business support duties to the immediate and when required wider team including meeting organisation, minute taking, maintaining distribution lists, training course organisation, mailbox monitoring.
• Occasionally providing administrative support and/or secretariat duties to the senior leadership team (e.g. diary management, travel arrangements, managing key information flows through mailboxes.)
• Continually reviewing procedures in your work area and identifying any efficiencies or improvements.

Customer Service

• Liaise with and provide high quality customer service to internal and external Stakeholders, Delivery Partners, and Customers to understand and appreciate their needs and requirements.
• Arranging removal of diseased animals to an abattoir, liaising with farmers and their agent's overcompensation valuations and payments (TB operational Delivery roles only).
• Liaising with laboratories over test results (TB Operational Delivery role only).
• Respond to any public enquiries for information and guidance, providing clear, accurate, and timely information to our customers.