Administrative Assistant | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in York and Scarborough is seeking an experienced administrator to join their Pain Management team. The ideal candidate will have excellent interpersonal and administrative skills, with a strong emphasis on secretarial and audio-typing abilities. Responsibilities include managing patient appointments and handling electronic databases. This role provides a great opportunity for professional growth within the NHS framework.

Benefits

Access to NHS Pension Scheme

27 days holiday, rising to 33 days

Employee Assistance Programme

Learning and development opportunities

NHS Car Lease scheme

Qualifications

• Experience as an administrator, preferably within the NHS.
• Ability to demonstrate time management effectively under pressure.
• Knowledge of medical terminology is an advantage.

Responsibilities

• Receiving and processing all incoming mail.
• Booking and rescheduling patient appointments.
• Maintaining electronic patient database and worklists.
• Typing clinical and administrative letters.
• General administrative tasks, including diary management.

Skills

Excellent interpersonal skills

Audio-typing

Telephone communication skills

Ability to prioritize tasks

Job description

Overview

Are you an experienced administrator? We are looking for a highly motivated, compassionate person to join the Pain Management administrative team within the Surgery Care Group. We are consistently working towards improving the service for our patients and are seeking an individual who can demonstrate excellent interpersonal and administrative skills to join our team. Exceptional secretarial and audio-typing skills are essential and previous experience in the NHS and knowledge of medical terminology would be an advantage. The successful candidate will be required to work well under pressure and demonstrate the ability to prioritise the demands of a busy service and manage their time and workload effectively. You must possess excellent telephone communication skills and be able to develop good working relationships with the administrative, managerial and clinical colleagues to work as an effective member of the team.

Responsibilities

• Receiving and processing all incoming mail
• Booking and rescheduling patient appointments with the appropriate clinician
• Being the first point of contact for all telephone enquiries
• Maintaining electronic patient database and worklists, ensuring all items are actioned in a timely manner, and escalating any issues accordingly
• Typing clinical and administrative letters, and covering for the Medical Secretaries or Audio typists during periods of absence
• General administrative tasks including monitoring and ordering stock and supplies, managing shared inboxes and emails, scanning, printing, diary management
• Monitoring templates for vacant clinic appointments and using initiative and judgement to place expedite appointments within appropriate timeframes
• Producing reports and other documents as required to analyse worklists and provide information

Location and travel

The post holder can be based at either York or Scarborough Hospital. There may be a requirement for cross-site travel as and when required.

How to apply and information

We would encourage any interested candidates to contact the recruiting manager to discuss the role. A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of providers

For further information on the range of benefits we offer please visit the Trust\'s dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. We welcome applications from everyone, while working with our Staff Networks to increase the number of applications from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail]

We will consider requests for flexible working from the start of your employment where possible. Please speak to the recruiting manager named within this advert to discuss any requirements you may have.

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This advert closes on Sunday 21 Sep 2025