Administrative Assistant

University Hospitals of North Midlands NHS Trust; Sandford Hill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking an administrative support professional responsible for maintaining patient records, managing referrals, and typing clinical letters. The ideal candidate has strong clerical experience, proficiency in office applications, and holds an NVQ Level 2 or equivalent qualification. This position requires effective communication skills and the ability to adhere to NHS guidelines in a busy healthcare environment.

Qualifications

• Must have NVQ Level 2 or equivalent qualification.
• Experience in office support and administrative tasks.
• Strong skills in maintaining patient records accurately.

Responsibilities

• Maintain patient records and manage referrals efficiently.
• Handle mail correspondence and office support tasks.
• Type clinical letters and manage patient health records.

Skills

Proficiency in computerised systems and office applications

Good general education

Proven clerical experience

Education

NVQ Level 2, OCR Level 2, or equivalent qualification

Job description

Job description

Key responsibilities include maintaining patient records with precision and using hospital systems to log referrals from both internal and external sources in a timely manner. You will also manage mail correspondence through both electronic and postal channels, ensuring that queries and information are recorded and directed securely and efficiently.

In addition, you will provide general office support, performing various administrative tasks to contribute to the smooth and effective running of the Upper GI service.

Key Relationships

The post holder will interact with:

• All Directorate Management team members
• Medical and Nursing staff
• Administrative and Clerical staff
• Other Trust personnel, as appropriate
• External stakeholders relevant to the role or Division
• Patients and visitors, as required

Role Summary

The post holder is responsible for the accurate and timely typing of clinical letters across all specialties, along with the distribution and filing of documents. The role also involves managing patient health records, handling telephone enquiries, and ensuring compliance with the Patient Access Policy and Divisional guidelines relating to waiting list management.

Key Duties and Responsibilities

Communication & Relationship Skills

• Participate in the Trust's appraisal process, including an initial review within the first 6 months of employment.
• Maintain effective communication across the Division to ensure information flows efficiently.
• Represent the Directorate on committees or working groups as required.
• Communicate with professionalism and integrity, adhering to the NHS Code of Conduct for Managers.

Knowledge, Training & Experience

• NVQ Level 2, OCR Level 2, or equivalent qualification
• Good general education and proven clerical experience
• Proficiency in computerised systems and office applications