Administrative Assistant

Renfrewshire Council; Renfrew; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government organization in Renfrewshire is seeking an Administrative Assistant to provide comprehensive business support. The role involves supervising staff, handling customer enquiries, preparing correspondence and reports, and maintaining accurate records. Candidates should have strong customer service experience, proficiency in Microsoft Office, and effective organizational skills. Joining this team offers the chance to contribute positively to the community with a focus on delivering high-quality service.

Qualifications

• Experience in customer service and administrative tasks.
• Ability to work independently and as part of a team.
• Strong communication and multi-tasking abilities.

Responsibilities

• Supervise staff and manage customer enquiries.
• Prepare reports and maintain accurate records.
• Ensure compliance with Council Policy in records management.

Skills

Customer service experience

Microsoft Office (Excel and Word)

Organisational skills

Communication skills

Education

SVQ Level 3 in Business Administration or equivalent

Job description

Advert

Administrative Assistant

You will undertake a range of administrative tasks in support of the delivery of a comprehensive, customer focused, business support service across Renfrewshire Council.

Key tasks

• Supervision of staff.
• Dealing with customer enquiries online and by telephone in line with Customer Care standards.
• Preparation of correspondence, reports and data quality checking/quality assurance.
• Maintaining a range of manual and computer based recording systems, ensuring that all records for which the post holder is responsible are accurate, up to date and stored in line with Council Policy.
• Cash handling experience is desirable.

Essential experience and skills

• Customer service experience.
• Carrying out a wide range of administrative tasks and working with standard computer systems including Microsoft Office packages (Excel and Word).
• Ability to work as part of a team and on your own initiative.
• Meeting deadlines and quality standards; multi‑tasking and having effective organisational and communication skills.

Desirable experience

• Experience supervising staff and developing processes and procedures.
• Knowledge of Renfrewshire Council's Corporate Policies and practices and Insurance Services.
• SVQ Level 3 in Business Administration or equivalent.

Disclosure Scotland check will be required; the level of check will be determined by the duties of the post. For further information, see www.disclosurescotland.co.uk.