Administrative Assistant

GXO Logistics; Burton upon Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

A major logistics company is seeking an Administrative Assistant in Burton upon Trent, UK. This full-time role includes providing administrative support for logistics operations, handling customer queries, and assisting in order processes. Candidates should have strong communication and problem-solving skills, with advanced proficiency in software like Microsoft Excel and SAP. The company offers a salary of £25,061.40, additional pay for overtime, and various employee benefits including healthcare and training opportunities.

Benefits

25 days of annual leave plus Bank Holidays

Workplace pension

Healthcare and Dental cash plans

Retail Discounts

Extensive training opportunities

Qualifications

• Previous administrative experience in a logistics environment is beneficial.
• Strong communication and customer service skills with a proactive, solution‑focused approach.
• Advanced PC proficiency, including Microsoft Excel, Word, and Access.

Responsibilities

• Provide efficient administrative support for logistics operations.
• Handle customer queries and calls promptly and professionally.
• Support order shipping and delivery processes.

Skills

Communication skills

Customer service skills

Problem-solving

Attention to detail

Education

Previous administrative experience in a logistics environment

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

SAP

MetaPack

Job description

Have you been involved in the administrative function within logistics and are looking to further your career? Are you a problem solver with great initiative? Do you pride yourself on your attention to detail? Do you want to work for a fantastic company with a great culture and strong values?

Here at GXO, we’re recruiting an Administrative Assistant to join our team in Branston, working in partnership with B&Q. You will be working on a full‑time, permanent basis, on an any 5 from 7’ pattern, on a rotating shift covering the hours of 08:00 to 16:00, 10:00 to 18:00 and 13:00 to 22:00. This role requires flexibility as you will be required to work across all three shifts.

Pay, benefits and more:

As an Administrator, you will get:

• An annual salary of £25,061.40
• An additional 20% for any hours worked after 20:00 as well as Saturdays and Sundays
• 25 days of annual leave plus Bank Holidays
• Workplace pension
• Healthcare and Dental cash plans
• Retail Discounts – supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
• Extensive training opportunities with funded accredited courses

What you’ll do on a typical day:

• Provide efficient administrative support for logistics operations, ensuring accurate record keeping and timely updates across systems
• Handle customer queries and calls promptly and professionally, using initiative to resolve issues effectively
• Support order shipping and delivery processes, including managing exceptions and urgent stock requirements
• Accurately process CRM tasks such as POD retrieval, call lists, and return investigations to ensure timely resolutions

What you need to succeed at GXO:

• Previous administrative experience in a logistics environment is beneficial
• Strong communication and customer service skills with a proactive, solution‑focused approach
• Advanced PC proficiency, including Microsoft Excel, Word, Access, and experience with SAP and MetaPack systems
• Ability to work independently, demonstrating initiative and accuracy in all tasks while maintaining a customer‑first mindset

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.